Destination Experience Specialist

Pacific Journey Consulting; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Remote, flexible schedule

Professional growth opportunities

Travel benefits

Job summary

Pacific Journey Consulting is seeking a Destination Experience Specialist to design and book customized itineraries for clients. This remote role involves evaluating preferences and budgets, securing flights and hotels, and delivering support before, during, and after travel.

You will troubleshoot client concerns and collaborate with colleagues and suppliers while participating in ongoing training to enhance skills. A flexible, remote schedule is offered with access to travel benefits.

Qualifications

• Excellent interpersonal and communication abilities.
• Reliable internet connection and device for remote work.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Design and book customized travel itineraries.
• Evaluate client preferences and budgets to recommend solutions.
• Book flights, hotels, and tours.
• Provide professional support before, during, and after travel.
• Troubleshoot and resolve client concerns.
• Attend ongoing training and professional development sessions.
• Collaborate with colleagues and suppliers for optimal service delivery.

Skills

Interpersonal skills

Communication skills

Remote work setup

Customer service

Job description

We are seeking detail-oriented individuals to join our team as Destination Experience Specialist. This remote position allows you to help clients plan and book their travel while collaborating with a team and reporting to a team lead.

Key Responsibilities:

• Design and book customized travel itineraries.
• Evaluate client preferences and budgets to recommend solutions.
• Book a variety of travel services including flights, hotels, and tours.
• Provide professional support before, during, and after travel.
• Troubleshoot and resolve client concerns.
• Attend ongoing training and professional development sessions.
• Collaborate with colleagues and suppliers for optimal service delivery.

Qualifications:

• Strong interpersonal and communication skills.
• Reliable internet connection and device.
• Experience in customer service or hospitality is a plus.

What We Offer:

• Comprehensive training and onboarding.
• Remote, flexible schedule.
• Professional growth opportunities.
• Access to travel benefits.
• Compensation is performance-based and derived from completed travel bookings and client activity.