Destination Engagement Lead: Member Relations & Programs

U.S. Travel Association; Washington (District of Columbia); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Healthcare & fertility coverage

Paid family leave

Staff social events

Transportation & cell phone benefits

Wellness & EAP

Education & professional development

Job summary

U.S. Travel Association is seeking a Manager, Destination Engagement in Washington, DC. You will manage destination member relationships, plan engagement initiatives and lead the ESTO Awards program, coordinating with industry leaders and internal teams to maximize member value.

The role requires strong project management, stakeholder engagement, and excellent written communication. The position offers hybrid work arrangements with travel up to five times per year.

Qualifications

• Bachelor’s degree and 5–7 years of experience in membership, communications, community relations or marketing.
• Strong analytical and problem-solving skills.
• Experience with awards program management and related processes is preferred.
• Excellent written communication and advanced MS Office proficiency.

Responsibilities

• Serve as the primary account manager for destination members, driving engagement and retention.
• Plan and execute events and programs (e.g., ESTO Awards) and manage related processes.
• Coordinate meetings, agendas, RSVPs, and communications to strengthen member participation.
• Prepare briefing materials and executive communications for U.S. Travel leadership.
• Monitor industry news and develop topics for future member meetings.
• Represent U.S. Travel at industry functions and collaborate with internal teams to enhance member experiences.

Skills

Analytical thinking

Executive communications

Project management

Stakeholder management

Organizational skills

Confidential information handling

Education

Bachelor’s degree

Tools

Smartsheet

Microsoft Office

Job description

U.S. Travel Association is seeking a Manager, Destination Engagement in Washington, DC. You will manage destination member relationships, plan engagement initiatives and lead the ESTO Awards program, coordinating with industry leaders and internal teams to maximize member value.

The role requires strong project management, stakeholder engagement, and excellent written communication. The position offers hybrid work arrangements with travel up to five times per year.