Desktop Technician III

JobDiva, Inc.; Charleston (SC); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

ACA-compliant supplemental package

Job summary

Primary Talent Partners is seeking a Desktop Technician III for our client in Charleston, SC. This 12-month contract role provides first-level IT support for end users and devices, with onsite responsibilities and a W2 payroll setup.

The candidate will deploy desktops, manage Active Directory accounts, and assist with security tooling and patch management. The ideal candidate has 0–3 years in desktop support, a solid foundation in Windows OS and networking, and strong customer service skills.

Qualifications

• Associate degree or equivalent experience preferred.
• 0-3 years desktop support or IT help desk experience.
• Basic understanding of Windows OS, networking, and Active Directory.
• Experience supporting end users in enterprise environments preferred.

Responsibilities

• Provide first-level IT support for end users in a manufacturing/business setting.
• Resolve desktop, laptop, network, and peripheral issues per enterprise standards.
• Manage ticketing system for incidents and service requests.
• Escalate complex issues to senior staff as needed.
• Assist with device deployment and routine system maintenance.

Skills

Windows 10/11

Windows Server

Active Directory

Endpoint Deployment

Troubleshooting

Customer Service

Time Management

Education

Associate degree in IT or related field

Tools

Tanium

CrowdStrike

Macrium Reflect

Microsoft 365

Job description

Primary Talent Partners has a new contract opening for a Desktop Technician III with our power technology client in Charleston, SC. This is a 12-month contract with a potential for extension.

Pay

$25.00 - $28.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Schedule

Onsite position. Standard business hours

Description

• The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment.
• This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures.
• The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.
• The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.

Key Responsibilities

End User Support

• Serve as the first point of contact for IT support requests and walk-up support.
• Troubleshoot hardware, software, printer, network, and connectivity issues.
• Resolve incidents and service requests through the ticketing system.
• Escalate complex technical issues to senior support personnel when required.
• Provide exceptional customer service and end-user education.

Desktop and Device Deployment

• Configure and deploy desktop computers, laptops, and manufacturing workstations.
• Join devices to corporate domains and perform Active Directory account administration.
• Install and validate required enterprise tools, including endpoint security and management software.
• Configure network settings and user access permissions.
• Support deployment and setup of mobile devices and enterprise mobility management solutions.
• Assist users during equipment installations and replacements.

Endpoint Administration

• Verify proper installation and functionality of endpoint management and security tools.
• Assist with software updates, operating system updates, and patch management activities.
• Maintain accurate device inventories and asset documentation.
• Review and remediate endpoint compliance issues.

Basic Network Support

• Troubleshoot connectivity issues involving network ports, switches, and wireless connections.
• Assist with IP address management and network audits.
• Support VLAN and subnet documentation efforts.
• Escalate advanced network issues to site leadership or networking teams.

Security and Compliance

• Follow and reinforce cybersecurity policies and device usage requirements.
• Support endpoint security initiatives including antivirus and endpoint protection platforms.
• Assist with user account reviews and device audits.
• Help ensure systems remain compliant with enterprise standards and best practices.
• System Maintenance and Audits
• Perform periodic audits of:
• Active Directory computer accounts
• Device inventories
• Backup coverage
• Endpoint management systems
• Security tool functionality
• File share access permissions
• Assist with documentation updates and infrastructure reviews.
• Support backup verification and recovery testing activities.
• Customer Education

Educate users on

• Manufacturing versus standard corporate device requirements
• Mobile device management practices
• Collaboration room technologies
• Printing services and limitations
• Corporate IT standards and procedures
• Project Support
• Assist with local IT projects and infrastructure upgrades.
• Support equipment installations, moves, adds, and changes.
• Execute assigned project tasks with direction from senior IT staff.

Technical Skills

• Operating Systems
• Windows 10/11
• Windows Server (basic support)
• Endpoint Technologies
• Active Directory
• Endpoint Deployment and Imaging
• Device Configuration
• Hardware Installation and Troubleshooting
• Security and Management ToolsTanium
• CrowdStrike
• Endpoint Security Best Practices
• Backup and Recovery
• Macrium Reflect
• Basic Backup Verification
• Networking Fundamentals
• TCP/IP
• DNS
• DHCP
• VLAN Awareness
• Network Connectivity Troubleshooting
• Collaboration and Mobility
• Mobile Device Management (SOTI)
• Zoom Rooms
• Microsoft 365 Applications
• Print Services
• Core Competencies
• Customer Service
• Problem Solving
• Technical Troubleshooting
• Attention to Detail
• Communication Skills
• Time Management
• Documentation
• Teamwork
• Continuous Learning
• Adaptability

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
• 0-3 years of desktop support or IT help desk experience.
• Basic understanding of Windows operating systems, networking, and Active Directory.
• Experience supporting end users in a manufacturing or enterprise environment is preferred.
• Ability to work independently while following established procedures and standards.

Equal Opportunity

Primary Talent Partners is an Equal Opportunity / Aff

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]