Information Specialist

University of Southern Mississippi; Hattiesburg (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Southern Mississippi is seeking an Information Specialist to support the Office of Admissions in Hattiesburg. You will be the first point of contact for prospective students, handling phone inquiries, document processing, and data entry tasks with accuracy.

You will collaborate with admissions staff, assist with events, and ensure timely communication across channels while maintaining confidentiality and exceptional customer service.

Qualifications

• High school diploma or GED and one year of customer service experience.
• Experience handling admissions documents or similar records is a plus.
• Strong communication and data entry accuracy are essential.

Responsibilities

• Serves as the initial point of contact and first level of support for prospective students and families.
• Processes incoming admissions documents and maintains admission document queues.
• Answers incoming emails and text messages sent to admissions.
• Maintains knowledge of admissions and admissions-related functions to communicate with prospective students and readmission students.
• Assists with admissions and recruitment events.
• Performs other duties as assigned.

Skills

Excellent written and oral沟munication

Customer service

Multi-tasking

Discretion with confidential info

Microsoft Office proficiency

Education

High school diploma or GED

Tools

PeopleSoft

Slate

Job description

The University of Southern Mississippi is currently accepting applications for the position of Information Specialist.

Location Hattiesburg
118 College Drive
Hattiesburg, Mississippi, 39406-0001
United States

Division Office of Admissions

Position Type Staff

Employment Status Full Time

Grant Funded No

Pay Grade N02

Posting Close Date Open Until Filled

Special Instructions to Applicants

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Job Summary

The Information Specialist is responsible for answering the admissions phone line and providing excellent customer service, processing all incoming documents, and assisting with the data operations within the Office of Admissions.

Primary Duties and Responsibilities

• Serves as the initial point of contact and first level of support for perspective students and families.
• Processes incoming admissions documents and maintains admission document queues.
• Answers incoming emails and text messages sent to admissions.
• Maintain knowledge of admissions and admissions-related functions to communicate with prospective students and readmission students.
• Assists with admissions and recruitment events.
• Performs other duties as assigned.

Minimum Qualifications

High school diploma or general education degree (GED) and one year of customer service or related experience.

Knowledge, Skills & Abilities

• Excellent written and oral communication skills
• Ability to work some nights and weekends
• Knowledge of Microsoft Office
• Ability to utilize a PC and keyboard to perform data entry
• Ability to adapt to an environment with rapidly changing priorities
• Ability to maintain cooperative relationships with colleagues.
• Skill in completing assignments accurately and with attention to detail
• Ability to process and handle confidential information with discretion
• Ability to multi-task

Preferred Qualifications

Knowledge of PeopleSoft and Slate and experience with answering phones and emails in a customer service capacity.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu .

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

Annual Security and Fire Safety Report

The University of Southern Mississippi is committed to the safety and security of the USM community. The annual federal required compliance document which contains policy statements and crime statistics for the University is available on the UPD website at http://www.usm.edu/police/. You may also request a copy by contacting the University Police Department at Bond Hall, 1st Floor West, Hattiesburg, MS 39406 [phone]. The policy statements address the University's policies, procedures and programs concerning safety and security, for example, policies for responding to emergency situations and sexual offenses. Three years' of statistics are included for certain types of crimes that were reported to have occurred on campus, in or on off-campus buildings or property owned or controlled by the University and on public property within or immediately adjacent to the campus.