Desktop Technician I

General Dynamics - Bath Iron Works; Bath (ME); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Flexible spending accounts / HSAs

Life insurance

Disability insurance

Paid holidays

Paid time off (PTO)

Health coaching

Athletic trainers

Employee assistance program

Onsite health services

Job summary

General Dynamics - Bath Iron Works in Bath, ME seeks a Desktop Technician I to provide hands-on end-user computing support across laptops, desktops, tablets, and mobile devices. You will deploy, image, configure, and repair equipment following BIW standards and documented procedures.

You will maintain knowledge base articles, support on-call coverage, and collaborate with IT teams to meet milestones while ensuring safety and quality in a manufacturing environment.

Qualifications

• High school diploma or equivalent is required.
• 2 years of hands-on IT support experience with laptops, desktops, or mobile devices.
• Strong written communication and ability to create knowledge articles.
• Willingness to satisfy BIW background-check and site-access requirements.

Responsibilities

• Set up, image, and configure laptops, desktops, and mobile devices per BIW standards.
• Enroll and support mobile devices via MDM, including app deployment.
• Provide routine break/fix support and participate in device refreshes and OS rollouts.
• Document work and user data in the IT service management platform.
• Communicate clearly with end users across all levels of the organization.

Skills

Customer-facing troubleshooting

Written communication

Endpoint device support

Team collaboration

Education

High school diploma

Associate degree coursework / technical training

Tools

Windows OS

iOS / iPadOS

Android OS

MDM platforms

Active Directory

ServiceNow

Jira

Job description

We offer a competitive salary for this role, with an expected range of $52,600 to $66,700. The final offer will depend on your experience, skills, and overall qualifications. General Dynamics - Bath Iron Works also provides a variety of benefits including medical & dental insurance coverage, 401(k) retirement savings plan, flexible spending accounts/HSAs, life and disability insurance, company paid holidays, paid time off (PTO), health coaching, athletic trainers, employee assistance programs and onsite health services.

The Desktop Technician I provides hands-on support across the lifecycle of end-user computing and mobile devices at Bath Iron Works, including laptops, desktops, tablets, smartphones, printers, and peripherals. Working from documented procedures and knowledge base articles, the role deploys, images, configures, and repairs devices; enrolls and supports mobile devices through the mobile device management (MDM) platform; and captures and restores user data.

The Desktop Technician I creates and maintains knowledge base articles as a core part of building technical proficiency and preserving team knowledge, and provides backup coverage on the scheduled on-call rotation. Operating under the BIW Business Operating System (BOS), the Desktop Technician I ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones.

Key Responsibilities

• Safety Leadership
  • Comply with all BIW safety and security standards while working in environments that range from administrative offices to active manufacturing and shipboard areas.
  • Identify and report hazards and follow established procedures when handling, lifting, moving, and disposing of equipment.
• Project Execution
  • Set-up, image, and configure laptops, desktops, mobile devices, and peripherals in accordance with BIW build standards and documented procedures.
  • Enroll and support mobile devices through the MDM platform, including application deployment and basic carrier coordination.
  • Participate in large hardware deployments, device refreshes, equipment moves, and operating system rollouts, executing assigned tasks to meet milestones.
  • Perform routine break/fix support and scheduled preventative maintenance, including re-imaging, data capture and restoration, hardware replacement, and cable management; escalate complex issues to Desktop Technician II.
  • Provide backup coverage on the scheduled on-call rotation as assigned.
  • Travel between sites and work at various locations as needed.
  • Other duties as assigned.
• Training and Development
  • Build working knowledge of supported hardware, operating systems, and management tools, and pursue and obtain entry-level technical certifications.
  • Learn from the guidance and mentorship of Desktop Technician II and Desktop Engineer team members, and progressively expand technical range.
• Team Collaboration and Communication
  • Receive escalations from the Service Desk and resolve routine issues; escalate unresolved or complex issues to Desktop Technician II.
  • Triage and prioritize issues by urgency according to established criteria.
  • Document all work, device, and user data accurately in the IT service management platform.
  • Communicate clearly and professionally with end users at all levels of the organization, from senior leadership to the manufacturing floor.
• Continuous Improvement
  • Create and maintain knowledge base articles for resolved issues, procedures, and user-facing quick-reference guides; this documentation is a core part of the role and supports both team knowledge and the technician’s own technical growth.
  • Identify recurring issues encountered during ticket resolution and surface them to Desktop Technician II or Desktop Engineer for broader remediation.

Required

• High school diploma or equivalent.

Preferred

• Coursework toward an associate’s degree in information technology, computer science, or a related field, or equivalent technical training.
• Entry-level industry certification such as CompTIA A+ or Microsoft Endpoint fundamentals.

Required

• Must be able to satisfy BIW background-check and site-access requirements.
• 2 years of hands-on IT support experience, including customer-facing troubleshooting of laptops, desktops, or mobile devices.
• Working knowledge of Windows and mobile (iOS/iPadOS and Android) operating systems, and comfort following documented technical procedures.
• Strong written communication skills, with the ability to author clear knowledge base articles and ticket documentation.

Preferred

• Prior exposure to enterprise endpoint management (e.g., MCM), MDM platforms, Active Directory, IT service management ticketing (e.g., ServiceNow), and work tracking (e.g., Jira); experience in a defense, manufacturing, or other regulated environment.