IT Help Desk

BC Tech Pro; Plymouth (MN); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Health, Dental, Vision and 401k

Job summary

BC Tech Pro is seeking an intermediate IT support technician for an onsite, full-time role in the United States. The position offers Health, Dental, Vision and 401k benefits, with pay starting at $23.00 per hour.

You will troubleshoot and repair PC hardware and peripherals, provide desk-side support, and assist VIP clients while following ITIL-based processes. The ideal candidate has 2–4 years of relevant experience and technical school certification, with required OEM certifications and

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities in end-user environment (PCs, desktops, laptops, tablets, printers).
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and end-user desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other metrics as outlined.
• Proactively communicate with end-user and service desk regarding arrival times, estimates and status.
• Follow all documented service operations policies and procedures.
• Other duties or certifications may be assigned.

Skills

Customer service

Communication

Desk-side support

Hardware repair

ITIL knowledge

Education

Technical certification

A+ certification

Tools

OEM certifications

Job description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay starts at $23.00per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens age 18 or older.