Desktop Systems Support Specialist

Oriental; San Juan (PR); On-site; USD 45,000 - 65,000; Full time

Job summary

Oriental is seeking a Systems Support Officer to maintain and troubleshoot the Bank's desktop computing environment, including workstations, printers, mobile devices, and related IT resources. The role focuses on delivering reliable end-user support and keeping technology assets operating efficiently.

The ideal candidate holds a Bachelor's degree in a related field and at least two years of hands-on desktop support experience, with strong English and Spanish communication skills to assist staff

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
• Minimum of two (2) years of experience supporting desktop and laptop hardware, software, peripherals, and network-connected equipment.
• Working knowledge of desktop operating systems, networking concepts, hardware troubleshooting, and technology support best practices.
• Strong analytical, problem-solving, and troubleshooting skills with attention to detail.
• Excellent customer service and interpersonal skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong verbal and written communication skills in both Spanish and English is required.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Teams, and related productivity tools.

Responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Support development and implementation of new computer projects and new hardware installations.
• Participates in the deployment, maintenance, repair and general support and upgrade of desktop hardware, software, operating systems and printers.
• Assists the bank employees with desktop issues, both via the Help Desk, On-site visits or remotely.

Skills

Network+ and A+ preferred

Troubleshooting and technical problem

Customer service excellence

Problem-solving and analytical

Teamwork and collaboration

Ability to learn and adapt to new

Hardware and software diagnostics

Knowledge of operating systems

Networking fundamentals

Desktop support and maintenance

Communication of technical information

Mobile device support

Utilization of AI tools to enhance

Process documentation and record

Maintenance of technical documentation

Inventory control and asset management

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field

Job description

Oriental is seeking a Systems Support Officer to maintain and troubleshoot the Bank's desktop computing environment, including workstations, printers, mobile devices, and related IT resources. The role focuses on delivering reliable end-user support and keeping technology assets operating efficiently.

The ideal candidate holds a Bachelor's degree in a related field and at least two years of hands-on desktop support experience, with strong English and Spanish communication skills to assist staff