Desktop Support Engineer

Koud; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent IT services provider in Miami seeks a Desktop Support Engineer to support a large financial institution. The role involves providing on-site support for end users, managing Active Directory and Office 365, and performing basic Microsoft Intune tasks. Candidates are expected to have a hands-on approach, with strong communication skills being essential. Fluency in English is required, with additional languages being a plus. The position promises a dynamic work environment in a bustling financial sector.

Qualifications

• Experience with Active Directory administration.
• Familiarity with Office 365 user and license management.
• Basic knowledge of Microsoft Intune for device management.

Responsibilities

• Provide on-site support for end users concerning hardware/software.
• Administer Active Directory and manage user accounts.
• Manage Office 365 and assign licenses to users.
• Conduct basic management tasks in Microsoft Intune.
• Handle asset management for tech equipment.

Skills

IT support experience

Experience with Active Directory

Experience with Office 365

Exposure to Microsoft Intune

Strong communication skills

Fluent English

Proactive problem-solving attitude

Job description

Koud is looking for a Desktop Support Engineer to work with one of our clients. Our client is a large financial institution with a strong presence in both local and international markets. They offer a wide range of financial services, including advisory on capital markets transactions, mergers and acquisitions, and the structuring of financial products for corporations, financial institutions, funds, governments, and individual investors.

Responsibilities:

• Provide on-site support for end users (hardware, software, network, devices);
• Administer and manage Active Directory (users, groups, computers);
• Manage Office 365 (user accounts, groups, license assignments);
• Perform basic Microsoft Intune tasks (device management, user/group administration);
• Take care of asset management (laptops, monitors, cables, accessories);
• Keep the office organized: moving monitors/computers, setting up desks, checking cabling, and ensuring everything works smoothly;
• Collaborate with the IT team to improve processes and ensure users have the best support experience.

Required Skills:

• IT support experience;
• Experience with Active Directory (users, groups, computers);
• Experience with Office 365 (licenses, users, groups);
• Exposure to Microsoft Intune (at least basic user/device management);
• Hands‑on profile: comfortable troubleshooting, organizing equipment, moving devices, plugging cables, etc;
• Strong communication skills and a proactive, problem‑solving attitude;
• Fluent English is required, Portuguese and Spanish are a plus

Nice to have:

• Experience in a financial services environment;
• Familiarity with asset management tools;
• Knowledge of video conferencing and collaboration tools.