Desktop Support (US)

Champion Ventures; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Capital Dynamics is seeking a Desktop Support Analyst for a fixed-term contract in New York. The role covers on-site support, Microsoft 365 administration, and end-user assistance across the global team, with a focus on secure operations, asset management, and runbook documentation.

You will ensure high service standards, manage user lifecycles, and collaborate with senior professionals across investment and operations in a fast-paced, professional services environment.

Qualifications

• Degree in Computer Science, Information Systems, Machine Learning, AI or related field.
• 2–4 years experience in technology/desktop support.
• Working knowledge of Microsoft 365 administration.
• Familiarity with SharePoint configuration and permissions management is an advantage.
• Excellent verbal and written communication in a client-first environment.
• Organised and self-directed with autonomy in a small team.

Responsibilities

• Microsoft 365 Administration – manage Exchange Online, Teams, SharePoint Online, OneDrive and integrations.
• Own configuration, permissions, and housekeeping across services.
• Provide end-user support to investment professionals and staff; maintain high service standards.
• Manage end-to-end user provisioning/deprovisioning for London staff; control access rights.
• Triage, diagnose, and resolve hardware/software issues across Windows and Mac.
• Maintain SharePoint sites, document libraries, and permissions structures.
• Document resolutions and create runbooks for recurring processes.

Skills

Microsoft 365 admin

SharePoint config

End-user support

Communication skills

Client-facing

Education

Bachelor-style degree in CS/IS/AI or related

Tools

Windows

Mac

Exchange Online

Teams

SharePoint Online

OneDrive

Job description

About Capital Dynamics:

Capital Dynamics is an independent global asset management firm focusing on private assets, including private equity (primaries, secondaries and direct investments) and clean energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 13 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as in GRESB benchmarking for its clean energy strategy.

Desktop Support Analyst - Fixed Term Contract - Private Equity

Location: New York

Technology Department Overview:

Capital Dynamics’ Technology department is responsible for the development, secure operation, maintenance and support of Capital Dynamics global IT infrastructure and solutions. The IT department enables the company’s employees to communicate, collaborate and automate routine tasks, and provides staff with the technology required to perform their duties, while ensuring information security, compliance with various regulations and company policies.

Role Purpose:

Capital Dynamics (‘CD’) is seeking to hire a highly capable Desktop Support Analyst to join our New York office on a fixed-term contract basis. The role is responsible for providing on-site / in-person support to Capital Dynmics staff across our Microsoft 365 environment, end-user support across all business functions, and the operational management of core IT processes including provisioning, asset management, and break-fix resolution.

Key Tasks And Responsibilities:

• Microsoft 365 Administration – administer and maintain the firm\'s M365 environment including Exchange Online, Teams, SharePoint Online, OneDrive, and associated integrations. Own configuration, permissions management, and ongoing housekeeping across all services. Serve as the internal subject matter expert for M365 queries and issues.
• End-User Support – deliver technology support to investment professionals, senior management, and operational staff across the London office. Maintain response and resolution standards consistent with a professional services environment. All support interactions are expected to meet a high service standard - proactive, accurate, and resolved without requiring follow-up.
• User Lifecycle Management – own the end-to-end provisioning and deprovisioning process for all London-based staff. Manage access rights across M365 and connected systems in line with the firm\'s permissions framework. Maintain accurate records of user status and entitlements.
• Break-Fix and Asset Management – triage, diagnose, and resolve hardware and software issues across Windows and Mac environments. Escalate to vendors or third-party support where required. Maintain the firm\'s technology asset inventory and manage device lifecycle.
• SharePoint Administration – configure and maintain SharePoint sites, document libraries, and permissions structures. The firm operates active SharePoint infrastructure as part of its broader data programme; the Support Analyst is expected to contribute to its ongoing management and development.
• Meeting Room and AV Technology – maintain meeting room technology, AV equipment, and video conferencing systems across the London office. Investment teams operate a high volume of internal and external calls; reliability of these systems is operationally critical.
• Documentation and Knowledge Management – document resolutions, maintain configuration records, and develop runbooks for recurring processes. The Technology function operates with a small team; institutional knowledge must be captured systematically.
• Flag security and risk concerns to the Technology Delivery Manager and Chief Technology Officer (CTO).

Education And Qualifications:

• A degree-level education in Computer Science, Information Systems, Machine Learning, Artificial Intelligence (AI) or a related discipline.
• 2 to 4 years experience in technology / desktop support role.
• Working knowledge of Microsoft 365 administration. Familiarity with SharePoint configuration and permissions management is an advantage.
• Excellent verbal and written communication skills with an engaging personality. The role requires sustained interaction with senior professionals across investment and operational functions. The candidate will understand and must illustrate experience working in a client-first environment.
• Organised and self-directed. The role carries real autonomy within a small team and requires the ability to manage competing priorities without close supervision.
• Genuine interest in technology as a discipline, including current developments in data infrastructure and artificial intelligence AI.
• The development pathway described above is substantive, and candidates should approach it as such.

Languages:

• Must be fluent in English and display superior verbal/written communication skills.

Our Equal Opportunity Pledge:

Capital Dynamics is an Equal Opportunity Employer. With 23 nationalities represented across 14 offices spanning North America, Europe, the Middle East, and Asia, we believe our differences makes us better investors and a stronger firm. We strongly encourage applications from talented individuals of all backgrounds, and warmly welcome candidates who may require adjustments during the recruitment process - please let our team know.

Disclaimer:

Due to the volume of applications we receive, we are only able to contact candidates who have been shortlisted for further consideration. If you have not heard from us within two weeks of submitting your application, please assume that your application has not been successful on this occasion. We appreciate the time you have taken to apply, and encourage you to monitor our careers page for future opportunities.

Diversity & Inclusion:

Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 23 nationalities represented across our staff in 13 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics.

Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment.

New York

Capital Dynamics, Inc./ Capital Dynamics Broker Dealer LLC

444 Madison Avenue, 21st Floor

New York, NY 10022

United States

[phone]