Desktop Support Technician- VPN, Citrix

Yoh Idibu; Chicago (IL); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and trainingOpportunit

Job summary

Yoh is seeking a Desktop Support Technician in Chicago, IL for a hybrid 6‑month contract. You will provide hands‑on and remote support for desktop hardware/software, with emphasis on Windows 11 and Office 365, Intune/Autopilot, and secure access tools.

The role includes VIP user support, inventory, vendor coordination, and on‑call coverage to maintain service levels. Great fit for a customer‑minded tech pro seeking a dynamic financial services client.

Qualifications

• 5+ years of experience installing, configuring, troubleshooting desktops, laptops, and printers.
• Strong knowledge of Windows 11 and Office 365.
• Experience with Intune, Autopilot, VPN, and Citrix environments.

Responsibilities

• Provide technical desktop and software support for users, including remote locations.
• Troubleshoot malware, hardware failures, file corruption, and printers/devices.
• Manage remote access tools (VPN, Citrix) and remote VC setups (Zoom/Teams).
• Ensure timely updates, documentation, and closure of support tickets.
• Maintain hardware/software inventory; coordinate with vendors.
• Overtime, weekend, and on-call work as needed to meet service levels.

Skills

Windows 11

Microsoft Office 365

Intune

Autopilot

VPN

Citrix

VIP support

Communication

Team player

Self-starter

Education

Bachelor's degree

Tools

Microsoft Intune

Autopilot

VPN

Citrix

Zoom

Microsoft Teams

Job description

Desktop Support Technician

Location: Chicago, IL - Hybrid

Pay rate: $33/hr

Duration: 6Months + contract

Our client is a global financial services firm that provides asset management, investment banking, and capital markets advisory services.

Essential Job Functions

• Provide technical support for users of desktop hardware and software, including those in remote locations.
• Troubleshoot application issues, such as malware, hard disk failures, and file corruption.
• Support remote access technologies, including VPN, Citrix, and other secure connectivity solutions.
• Troubleshoot and resolve printers, copiers, and related device interfaces.
• Ensure timely and accurate updates, documentation, and closure of support tickets.
• Responsible for hardware and software inventory management
• Coordinate with external technology vendors
• Participate in overtime, weekend, and on-call work as required to maintain service levels.

Preferred Qualifications

• Bachelor’s degree preferred.
• Strong technical knowledge of Windows 11 and Microsoft Office 365.
• Experience within Microsoft Intune, Autopilot, and related Microsoft services.
• Support video conferencing (VC) equipment and platforms such as Zoom and Microsoft Teams
• Experience supporting mobile devices.
• Deliver white glove support to VIP and executive users, ensuring high‑quality resolutions.
• Excellent customer services skills.
• Excellent communication skills.
• Team player attitude.
• Self-starter – able to work with minimal supervision.

Basic Qualifications

• Minimum of 5 years of experience installing, configuring, troubleshooting, and repairing desktops, laptops, and printers.

Estimated Min Rate: $23.10

Estimated Max Rate: $33.00

Benefits

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.