Desktop Tech III

Compucom; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Compucom is seeking a Desktop Tech III in San Francisco to deliver deskside IT support for hardware/software incidents, primarily onsite for a high-profile client. The role covers device deployment, configuration, and support of printers, RF scanners, and mobile devices, with Smart Hands assistance for network gear.

You will collaborate with the client's IT team on infrastructure projects, maintenance planning, and security compliance, and you may lift up to 25 lbs solo or 50 lbs with assistance

Qualifications

• 2-3+ years IT support experience.
• Experience with Windows 10 and 11.
• Exceptional customer service interfacing with high-profile client executives onsite.
• Excellent time management and reporting skills.
• Laptop/Desktop/Printer hardware and software support and refresh experience.
• Excellent communication and interpersonal skills.
• Occasionally works at heights of 20’ to 25’, lift equipment training provided.
• Must lift up to 25 lbs solo and 50 lbs with a partner.

Responsibilities

• Deliver a deskside service to the client for support on laptop/desktop hardware/software incidents.
• Deploy, configure, and support mobile devices, printers, RF Scanners, for internal users onsite.
• Provide Smart Hands support related to access points and switches per SOP.
• Assist client IT team with network and infrastructure initiatives.
• Participate in meetings on maintenance, upgrade, inventory, risk assessment, and disaster recovery at the site.
• Take action on non-compliance with security requirements as guided by client IT teams.
• Asset tagging and updating asset database per SOP.

Skills

IT support

Windows 10/11

Customer service

Time management

Hardware support

Communication

Manual lifting

On-site support

Tools

RF Scanners

Printers

Laptop/Desktop hardware

Job description

Compucom Systems, Inc. provides end‑to‑end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech III to join our team.

Responsibilities

• Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents.
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site.
• Provide \"Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team.
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration.
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory & risk assessment, and disaster recovery related activities at the site.
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams.
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client.

Skills & Qualifications

• 2-3+ years of IT support work experience.
• Must have experience with Windows 10 and 11.
• Provide exceptional Customer Service interfacing with high profile client executives onsite.
• Provide excellent time management and reporting skills.
• Laptop/Desktop/Printer hardware and software support and refresh experience.
• Excellent communication and interpersonal skills a must.
• Occasionally works at heights of 20’ to 25’, lift equipment training provided.
• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner.
• May be required to walk / sit / stand / crawl / kneel for extended periods.

Wage Range

The annual starting salary for this position is between $45,000 – $60,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until 11/14/2026.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Other Applicants

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.