Desktop Support Technician — Onsite IT & Imaging

Virtual Service Operations; Richardson (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Virtual Service Operations is seeking highly motivated individuals to join our team as Desktop Support in Richardson, Texas. You would be part of our growing client relationship and handle workstation break fix, imaging, and IT service tasks to keep operations running smoothly.

This onsite role requires lifting up to 40 lbs, the ability to stand and walk for extended periods, and eligibility for government contracts due to citizenship requirements. Training is provided for entry-level candidates.

Qualifications

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires.
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Desktop Support

PC Imaging

Change management

Incident management

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Virtual Service Operations is seeking highly motivated individuals to join our team as Desktop Support in Richardson, Texas. You would be part of our growing client relationship and handle workstation break fix, imaging, and IT service tasks to keep operations running smoothly.

This onsite role requires lifting up to 40 lbs, the ability to stand and walk for extended periods, and eligibility for government contracts due to citizenship requirements. Training is provided for entry-level candidates.