Onsite AV Service Technician-Miami FL

M3techgroup; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology solutions partner is seeking an Onsite Service Technician in Miami. The role involves providing exceptional service through end-user support, troubleshooting, and maintaining AV equipment. Ideal candidates are detail-oriented, customer-focused, and technically proficient, ensuring a smooth operational experience for clients.

Qualifications

• Ability to lift up to 50 lbs and work on a computer for long periods.
• Ability to use hand and power tools safely and efficiently.
• Regular and predictable attendance is essential.

Responsibilities

• Answer and resolve service calls to the satisfaction of the customer.
• Perform system software and firmware updates as needed.
• Configure AV equipment and control systems as needed.

Skills

Excellent communication skills

Basic understanding of data network devices/networking

High level of computer skills

Critical thinking

Ability to work without direction

Talent to take initiative

Education

Valid driver's license with appropriate driving record

Job description

Job Details

Job Location: Miami, FL - Miami, FL

Salary Range: Undisclosed

Description

Company Description:

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20+ year history and award-winning track record, we are a trusted technology solutions partner.

M3s Core Values:

•Teamwork

•Excellence

•Alignment

•Making a difference

M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Position Overview:

We are looking for an Onsite Service Technician to provide exceptional service to our customers. You will be required to perform end user support, service calls, and preventative maintenance at the local customer location.

The ideal Onsite Service Technician will be customer-focused and detail oriented. You should be courteous, knowledgeable, and create an excellent customer experience. Ultimately, a first-class Onsite Service Technician should be an excellent communicator and technically proficient.

Primary Essential Job Duties:

• Answer and resolve service calls to the satisfaction of the customer
• Keeping all company equipment in good shape.
• Test and troubleshoot installed systems for defects.
• Train customers on currently installed projects.
• Maintain equipment in organized manner
• Perform system software and firmware updates as needed
• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
• Maintain information including but not limited to documentation, invoices, service summaries, job hours
• Monitor and maintain records of trouble tickets that are reported by customer.
• Provide daily client staff support
• Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building)
• Interact with customers and IT/AV personnel in customer-oriented, professional manner.
• Communicate effectively with salesmen and operations to maximize efficiency and profit.
• Maintain organization with connectors, cable and hardware in spaces designated by the client.
• Regular and predictable attendance as scheduled
• Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Qualifications

Required Skills and Abilities:

• Excellent communication skills, both verbal and written
• Basic understanding of data network devices/networking
• High level of computer skills
• Ability to work without direction
• Talent to take initiative
• Travel not to expected to exceed 5%
• Critical thinking with the forethought of the job
• Regular and predictable attendance
• Work cooperatively with others.

Education and Experience

• Valid drivers license with appropriate driving record

Physical Requirements:

• Ability to sit for long periods of time
• Ability to work on a computer for long periods of time
• Ability to use hand and power tools in a safe and efficient manner
• Ability to bend, squat and kneel
• Ability to lift up to 50 lbs
• Ability to climb ladders
• Ability to pass drug screen and background check