Desktop Support Technician - IT Help Desk

The Henry Ford

Dearborn (MI)

On-site

USD 42,000 - 65,000

Full time

9 hours ago

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Job summary

The Henry Ford seeks an ITS Desktop Technician to provide responsive technical support and help maintain reliable technology across our venues. You will troubleshoot PC hardware, Windows, Microsoft Office 365, printers, scanners, and other peripherals; configure workstations; and provide orientation and training for colleagues.

You will also manage help desk tickets, respond to user needs, and perform occasional hardware repairs and desktop upgrades.

Qualifications

Proficiency in Windows OS environments and Microsoft Office applications.
Strong customer service and written/oral communication skills.
Experience with basic hardware and software troubleshooting and repair.

Responsibilities

Provides institute-wide technical support for desktop components in a campus networked environment.
Provides hands-on assistance with hardware installation, OS installs, software loading, and troubleshooting.
Builds and configures workstations; delivers initial user orientation.
Answer the help desk line and provide troubleshooting and assistance.
Manages tickets through the help desk system and maintains audit trails.
Creates and maintains IT procedures for staff and end users.
Assists in inventory management of desktops and software.
Schedules loaner equipment and ensures coverage.
Participates in user software training sessions as needed.
Maintains flexibility for events; supports a team environment.
Performs other duties as assigned.