Desktop Support Technician I - Helpdesk & Device Setup

Soc Llc; Glen Allen (VA); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Parental leave

Job summary

Day & Zimmermann Government Services seeks a customer service oriented technical support specialist to assist remote business units with hardware, software, and devices. The role involves imaging, updates, account management, and documentation of solutions.

Responsibilities include triaging incidents, configuring standard equipment, participating in projects, and maintaining AV systems in conference rooms. A background in customer service and basic technical training is preferred.

Qualifications

• Some college or technical training preferred.
• 1+ years of customer service or technical support experience required.

Responsibilities

• Provide customer service and daily technical support for Day & Zimmermann Government Services and remote Business Unit resources.
• Apply standard images, configuration and updates to computers and wireless devices.
• Monitor incident queue and triage calls to resolution with documentation.
• Install/configure desktop peripherals and software.
• Participate in project work and create/update troubleshooting documentation.
• Maintain conference room AV equipment.

Skills

Customer service

Technical support

Communication skills

Troubleshooting

Documentation

Security+ CE

Education

Some college or Technical Training Preferred

Job description

Day & Zimmermann Government Services seeks a customer service oriented technical support specialist to assist remote business units with hardware, software, and devices. The role involves imaging, updates, account management, and documentation of solutions.

Responsibilities include triaging incidents, configuring standard equipment, participating in projects, and maintaining AV systems in conference rooms. A background in customer service and basic technical training is preferred.