Desktop Support Technician I

Circuit; Port Saint Lucie (FL); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

The Nineteenth Judicial Circuit seeks a Desktop Support Technician I to deliver entry-level IT support for judges and staff across multiple counties. Support is provided by phone, email, remote tools, and in person at courthouses.

The role emphasizes troubleshooting, equipment deployment, and AV support with documentation of work in the helpdesk system. Under general supervision, you will interact with senior IT staff to grow skills in network and court application support while ensuring

Qualificações

• Associate’s degree in information technology, computer science, MIS, or related field.
• 1 year of information technology desktop support, help desk, or network/desktop support experience.

Responsabilidades

• Responds to service requests via helpdesk; diagnose hardware, software, OS, and connectivity issues on-site and remotely.
• Install, configure, image, and deploy desktops, laptops, tablets, printers, and peripherals.
• Set up and troubleshoot audio/visual equipment for courtrooms, meetings, and events.
• Document, categorize, and update support tickets; escalate to higher-tier IT staff.
• Install and support court applications; train users on new and existing apps.
• Provide basic support for network operations, user accounts, and server/database environments.
• Maintain inventory tracking and asset management for court-owned tech.
• Create and update knowledge base articles and end-user documentation.
• Gather user needs and recommend hardware, software, and network solutions in non-technical terms.
• Transport equipment and travel between courthouse locations; other duties as assigned.

Conhecimentos

Desktop support

Customer service

Troubleshooting

Documentation

End-user support

Formação académica

Associate’s degree in information technology

Descrição da oferta de emprego

CLASS SUMMARYThe Desktop Support Technician I provides entry-level technical support and customer service to judges and staff of the Nineteenth Judicial Circuit across Okeechobee, Martin, St. Lucie, and Indian River counties. Support is delivered by telephone, email, remote tools, and in person at courthouse locations throughout the circuit.Responsibilities include troubleshooting desktop hardware, software, and connectivity issues; deploying and configuring end-user equipment; supporting courtroom and meeting audio/visual systems; and documenting work through the helpdesk system. This position operates under general supervision, escalates complex issues to senior Information Technology staff, and builds proficiency in network and court application support.

ESSENTIAL DUTIES

1. 1 Responds to service requests and incidents through the helpdesk system; diagnoses and resolves hardware, software, operating system, and network connectivity issues on-site and remotely. 25%
2. 2 Installs, configures, images, and deploys desktops, laptops, tablets, printers, and peripheral devices; performs workstation setup for new hires and office relocations. 15%
3. 3 Sets up, operates, and performs basic troubleshooting of audio/visual equipment for courtrooms, hearings, meetings, and events, including recording and sound-level checks. 10%
4. 4 Accurately documents, categorizes, and updates support tickets; escalates complex issues to and coordinates with higher-tier Information Technology staff. 10%
5. 5 Installs and supports court applications software; assists and trains users on new and existing applications and equipment. 10%
6. 6 Provides basic support for network operations, user accounts, and server and database environments under the direction of senior staff. 8%
7. 7 Maintains inventory tracking, asset management, and equipment lifecycle records for court-owned technology. 7%
8. 8 Creates and maintains knowledge base articles and end-user documentation; prepares clear oral and written reports. 5%
9. 9 Gathers and analyzes user needs and assists in recommending hardware, software, and network solutions, summarizing them in non-technical terms. 5%
10. 10 Transports equipment and travels between courthouse locations throughout the circuit; performs other related duties as assigned. 5%

Total 100%

Education, Experience, Certifications and Special Requirements

Education — Associate’s degree from an accredited college or technical school in information technology, computer science, management information systems, or a closely related field.

Experience — One (1) year of experience in information technology desktop support, help desk, or network/desktop support and administration.

Certification and Special Requirements —

• Valid Florida Driver’s License to operate a vehicle for travel throughout the circuit.
• Must successfully complete an FDLE/FBI fingerprint-based background check and CJIS Security Awareness Training prior to access to court and criminal justice information systems.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Also, the State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

If you are a person with a disability who requires a special accommodation to participate in the application/selection process, please call the Human Resources Department at [phone] (option 6)

• 250 N.W. Country Club Drive, Port St. Lucie, FL 34986