Desktop Support Tech I, II & III

Eagle County Government; Eagle (CO); Hybrid; USD 63,000 - 88,000; Full time

Benefits offered by this job

Employee housing available!

Job summary

Eagle County Government is seeking a Desktop Support Technician to deliver hands-on and remote IT support across 12 offices in the Eagle River and Roaring Fork Valleys. The role offers growth through tiered responsibilities, with training funded by the county and a focus on security, endpoint management, and user lifecycle you will manage.

Responsibilities include OS deployment, AD provisioning, scripting, and documenting processes while working in a hybrid environment with on-site and remote

Qualifications

• Driver's license required and travel across county facilities.
• Willingness to obtain Google IT Support Professional Certificate or Microsoft Certified Endpoint Administrator Associate within 6 months (training paid).
• Experience with endpoint management tools and AD is a plus.

Responsibilities

• Provide end-user and endpoint support via in-person, phone, chat, and remote channels.
• Manage user accounts, security groups, and access controls.
• Rebuild OS images, push configurations, and deploy workstation setups.
• Troubleshoot network issues and respond to security incidents.
• Automate tasks with PowerShell and scripts; manage software packaging.
• Maintain hardware inventories and write end-user guides.
• Support Emergency Operations Center during emergencies.

Skills

Customer focus

Problem solving

Technical versatility

Hybrid work

Discretion

Education

Google IT Support Professional Certificate

Microsoft Certified Endpoint Administrator Associate

Tools

Windows 11

Google Workspace

Microsoft 365

iOS

Android

Networking basics

Job description

Eagle County Government is seeking a customer-focused, adaptable, and tech‑savvy professional to join our IT team as a Desktop Support Technician. This position serves as a primary point of contact for end users across our departments, providing critical hands‑on and remote support, troubleshooting, hardware maintenance, and technology training.

Whether you are an aspiring IT professional looking to launch your career or an experienced technician skilled in endpoint administration and scripting, this role offers structured growth and continuous professional development. You will support employees at our 12 different office locations throughout the Eagle River and Roaring Fork Valleys, in‑person and virtually, to ensure system security and keep public services running smoothly.

Salary Ranges:

• Level I: $27.46 - $38.45
• Level II: $30.21 - $42.29
• Level III: $33.23 - $46.52

Starting pay is typically between the minimum and mid-point of the assigned level; offers above the mid-point may be made based on advanced qualifications and experience.

Schedule: Mon‑Fri, 8am‑5pm.

Employee housing available!

Key Responsibilities

(Duties scale based on appointed tier level)

• End‑User & Endpoint Support: Provide timely, empathetic customer service via in‑person, phone, chat, and remote channels. Resolve issues involving PCs, laptops, mobile devices (iOS/Android), network printers, and conference room technology.
• User Lifecycle & Directory Management: Create, terminate, and update user accounts, security groups, email distribution lists, MFA configurations, and shared drive access.
• Deployment & Systems Maintenance: Rebuild OS images, push configuration profiles through endpoint management tools, run deployment pipelines, and physically set up or move IT workstations.
• Network & Security Support: Perform Layer 1/Layer 2 network troubleshooting and serve as first responder for user‑level account or hardware security incidents.
• Automation & Scripting (Levels 2 & 3): Utilize PowerShell and CLI tools to automate routine administrative tasks, package software applications (.exe/.msi), and edit Group Policy Objects (GPOs).
• Inventory & Documentation: Maintain hardware inventories, track support requests in line with service level agreements (SLAs), and write clear end‑user guides and FAQs.
• Emergency Support: Serve in an Emergency Operations Center (EOC) support role during community emergencies as needed.

Level 1 Technician

• Focus: Entry‑level / growth‑oriented role focused on core end‑user assistance, workstation setup, hardware maintenance, and Layer 1 network troubleshooting.
• Experience: Professional experience, education, or training supporting computer hardware, Microsoft OS, and Chrome OS in a customer service environment preferred.
• Requirements: Ability to learn quickly; commitment to completing the Google IT Support Professional Certificate or Microsoft Endpoint Administrator Associate within the first 6 months (paid for by Eagle County).

Level 2 Technician

• Focus: Intermediate support role operating with higher independence to handle complex escalations, user lifecycle management, initial security incident response, and basic PowerShell scripts.
• Experience: Minimum 2 years of related IT end‑user/desktop support experience, education, or training required (3 years preferred).
• Requirements: Experience with Active Directory, endpoint management tools, and provisioning sequences. Must obtain required certification within 6 months if not already held.

Level 3 Technician

• Focus: High‑tier technical lead for desktop support, focusing on endpoint management, automated software deployment, PowerShell scripting, Group Policy, and advanced log diagnostics.
• Experience: Minimum 4 years of related IT end‑user/desktop support experience required (5 years preferred).
• Requirements: Advanced knowledge of Active Directory, GPOs, endpoint targeting (Boolean logic), installer packaging, and event log root‑cause analysis.

Minimum Qualifications & Requirements for all levels

• Driver's License: Valid driver’s license and a satisfactory motor vehicle record are required (travel across county facilities in the Eagle River and Roaring Fork Valleys is expected).
• Required Certification Commitment: Must be willing and able to obtain the Google IT Support Professional Certificate or Microsoft Certified Endpoint Administrator Associate within 6 months of hire.
• Eagle County covers 100% of the training and exam costs and provides dedicated study time during the workweek.

Key Knowledge, Skills & Abilities for all levels

• Customer First Mindset: Friendly, patient, and tactful communication skills with the ability to explain complex technical concepts to non‑technical users.
• Problem‑Solving & Adaptability: Resourcefulness to troubleshoot new issues under deadline pressure while keeping calm and professional.
• Technical Versatility: Familiarity with Windows 11, Google Workspace/Microsoft 365, iOS, Android, and wired/wireless networking basics.
• Hybrid Work Aptitude: Ability to work effectively in a hybrid setup supporting both on‑site and remote employees.
• Discretion: Demonstrated judgment and commitment to confidentiality when managing administrative security permissions and sensitive data.

Career Progression

Grow your career with us! Eagle County Government is committed to a culture fostering employee growth and rewarding our team members for developing their knowledge, skills, and abilities.

Many departments and offices, including the IT department, offer promotion by progression programs. These programs allow qualified employees to advance to higher‑level positions once they master the required skills and knowledge.