Desktop Support Technician - 4086

Thecentermemphis; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Help Desk escalation specialist in Memphis. The role involves technical support, assisting in hardware and software deployment, and managing user accounts. Candidates should possess a strong technical background, excellent communication skills, and a collaborative attitude, along with a degree in Information Technology or related field.

Benefits

401(k) program with company match

Family medical, dental and vision insurance

Paid time off and other benefits

Community service opportunities

Qualifications

• 5+ years of experience in a support role.
• Bachelor's or equivalent in IT/Computer Science.
• Relevant Microsoft certifications a plus.

Responsibilities

• Assist in implementation and deployment of hardware/software.
• Responsible for Active Directory Management.
• Helpdesk Ticketing System management.

Skills

ITIL best practices

Customer-service orientation

Problem-solving attitude

Excellent written communication

Excellent verbal communication

Working knowledge of Information Security

Time management

Collaboration skills

Education

Bachelor's degree in Information Technology

Tools

IT ticketing systems

Help desk software

Remote control software

Job description

PURPOSE – Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world.

MINDS OVER MATTER – Barnhart has built a nationwide reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in American industry.

NETWORK – Barnhart has built teams that form one of our industry’s strongest network of talent and resources with over 60 branch locations across the U.S. working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.

CULTURE – Barnhart has a strong team culture -- the “One TEAM.” We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.

Job Summary: This position will be the escalation point for the Help Desk along with assisting the Help Desk in day-to-day tasks. This position requires very strong technical skills with the ability to communicate at all levels of the organization comfortably and confidently. All Barnhart employees strive to achieve excellence and the appropriate candidate should be confident they can achieve excellence within this position. There will be some travel required.

Required Skillset:

• Understanding of ITIL best practices
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Working knowledge of Information Security best practices.
• Experience in use of IT ticketing systems
• Ability to work with customers to resolve issues end to end and document results
• Excellent time management abilities.
• Ability to achieve results through others.
• Excellent collaboration skills

Job Responsibilities:

• Responsible for assisting in the implementation/configuration/testing/deployment of desktop hardware/peripherals and software. Which may include building desktop/laptop computers with base image and layer additional applications as requested.
• Active Directory Management - assigning users to appropriate groups.
• Helpdesk Ticketing System (Kaseya)
• Assigning o365 and Exchange licensing.
• Troubleshooting o365 and exchange issues.
• Setting up and maintaining new hire accounts.
• Terminating employee accounts and making sure all information is archived.
• Escalation point for the Help Desk.
• Email, printer mapping, software, computer image, etc.
• Clean and maintain computer hardware according to manufacturer’s specifications.
• Move computers and peripherals to new locations when requested.
• Run network cabling and terminate.
• Install and configure conference rooms.
• Responsible for local and network printer configuration and troubleshooting.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Addresses user concerns regarding computer standards/procedures and suggest ways to make things more efficient.
• Coordinates activities with help desk, network services, or other information systems groups resolving Desktop related help desk tickets.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Provide hardware maintenance such as board replacement, cable switching, communications assistance and hardware installation, upgrade and replacement.
• Performs basic server task such as restarting servers, checking network and power cables, network connectivity and ping and trace route commands.
• Maintain Desktop related documentation such as inventories and Return Merchandise Authorization (RMA) tracking.
• Other duties and tasks as assigned.

Qualifications:

• A 4 year college diploma, Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

Licenses & Certifications:

• Relevant Microsoft certifications a plus.

Experience:

• Required minimum of five (5) years’ experience in support role.

Compensation and Benefits:

• Competitive pay
• 401(k) program with company match up to 10% of pay
• Family medical, dental and vision insurance
• Paid time off and other benefits
• Barnhart CARES family care and community service opportunities

EOE/AA Minority/Female/Disability/Veteran