Desktop Support Technician (2nd Shift/M-TH - 2pm-12am)

Randstad Digital Americas; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employer-paid health benefits

Job summary

Randstad Digital Americas in Charlotte, NC is seeking an IT professional to be the primary on-site technical contact. You’ll split time between a traditional office and a fast-paced warehouse, solving diverse hardware and software challenges while enjoying a four-day work week (Mon–Thu, 3:00 PM–12:00 AM).

Weekly pay and comprehensive benefits including 100% employer-paid medical, dental, and vision coverage with deductible reimbursement are offered.

Qualifications

• Bachelor's Degree in IT or STEM field, OR 2+ years of equivalent Windows-based IT support experience.
• Proficient in Microsoft 365 administration and remote device management.
• Willingness to work 100% onsite in a 10-hour shift format.
• Willingness to use Microsoft Teams on a personal mobile phone.
• Occasional travel to remote locations or after-hours support (less than 5%).

Responsibilities

• Provide hands-on technical support for internal customers in a timely and professional manner.
• Split your typical day evenly between a traditional office environment and active IT operations within an industrial warehouse.
• Remotely manage and troubleshoot workstations using Windows OS and Microsoft 365.
• Partner with Human Resources for IT aspects of onboarding and offboarding and monitor security camera equipment.
• Troubleshoot basic network issues involving servers, wireless equipment, and data lines.
• Install physical hardware throughout the facility, including cables and ladders as needed.
• Monitor hardware/software inventory and recommend replacements and upgrades.
• Work independently to manage, analyze, and maintain internal IT desktop systems.
• Push and pull essential business data from company databases.

Skills

M365 administration

Windows OS support

Network Troubleshooting

IT Asset Management

User Onboarding

Independent problem solving

Cross-department communication

Attention to detail

Education

Bachelor's degree in IT or STEM

2+ years Windows IT support experience

Tools

Microsoft Intune

Azure AD

Entra ID

RF scanners

Job description

Job Summary

Are you an IT problem-solver who enjoys stepping away from the desk and getting hands-on with technology? We are partnering with a rapidly growing industrial leader in Charlotte, NC, to find a dedicated IT professional ready to make a massive impact. In this role, you will be the primary technical point of contact on-site, splitting your time between a traditional office and a fast‑paced warehouse environment. You will have a high degree of influence, tackle diverse hardware and software challenges, and enjoy a fantastic four‑day work week (Monday through Thursday, 2:00 PM to 12:00 AM).

Job Summary

Are you an IT problem-solver who enjoys stepping away from the desk and getting hands-on with technology? We are partnering with a rapidly growing industrial leader in Charlotte, NC, to find a dedicated IT professional ready to make a massive impact. In this role, you will be the primary technical point of contact on-site, splitting your time between a traditional office and a fast‑paced warehouse environment. You will have a high degree of influence, tackle diverse hardware and software challenges, and enjoy a fantastic four‑day work week (Monday through Thursday, 2:00 PM to 12:00 AM).

We proudly offer weekly pay and an exceptional benefits package featuring 100% employer‑paid medical, dental, and vision coverage with deductible reimbursement.

location: Charlotte, North Carolina

job type: Permanent

work hours: 3pm to 12am

education: Associates

Responsibilities

• Provide hands-on technical support for internal customers in a timely and professional manner.
• Split your typical day evenly between a traditional office environment and active, hands‑on IT operations within an industrial warehouse.
• Remotely manage and troubleshoot workstations utilizing Windows OS and Microsoft 365.
• Partner with Human Resources to manage the IT aspects of employee onboarding and offboarding, as well as monitoring security camera equipment.
• Troubleshoot basic network issues involving computer servers, wireless equipment, and data lines.
• Install physical hardware throughout the facility, which may include running cables and utilizing ladders to service warehouse technology.
• Monitor hardware and software inventory to recommend necessary replacements and upgrades.
• Work independently without direct day‑to‑day supervision to manage, analyze, and maintain internal IT desktop systems.
• Push and pull essential business data from various company databases.

Qualifications

Must-Haves

Bachelor's Degree in an IT or STEM‑related field, OR 2+ years of equivalent experience in a Windows‑based technical support role.

Proven proficiency with M365 administration and remote device management.

Comfortable working 100% onsite in a 10‑hour shift format.

Willingness to install and utilize Microsoft Teams on a personal mobile phone.

Flexibility to occasionally travel to remote business locations or provide support outside normal business hours. Less than 5% of the time, and rare. (Paid rental car, Hotel accomodations, 3 meals a day) and up to a week max.

Strong professional integrity and the ability to maintain strict confidentiality.

Nice-to-Haves

Previous experience operating within an industrial, manufacturing, or warehouse environment.

Familiarity with enterprise resource planning (ERP) software for account creation and offboarding.

Hands‑on experience supporting specialized warehouse hardware such as RF scanners, thermal label printers, and ruggedized devices.

Experience with advanced device management integrations, including Microsoft Entra ID (Azure AD) and Intune.

Skills

Microsoft 365 Administration

Windows OS Support & Remote Management

Network Troubleshooting & Cable Running

IT Asset & Inventory Management

User Onboarding & Offboarding

Independent Problem Solving

Cross‑Departmental Communication

High Attention to Detail

Skills

AWS,Microsoft Entra ID,Azure Active Directory,Azure AD,Databases,DevOps,IP camera,Laptops,Access,Microsoft Intune,Office,Microsoft Office,Windows OS,Windows,Multi‑Factor Authentication,SAP-B1,SQL,ServiceNow,Single Sign‑On,software application,software inventory,software management,Integrations,TeamViewer,wireless equipment,analytical,attention to detail,communications,communication skills,Communicate effectively,Organize,friendly,Work effectively,troubleshoot,professional integrity,able to work independently,Conditional Access,administration,install,RF Scanners,confidentiality,Desktop Support,Device Management,onboarding,ERPs,Help Desk,IT training,label printers,Emergency,MS Teams,Printers,SCC,warehouse,Supervisory,technical knowledge,Technical Support,IT support,warranty management,workstations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.