Desktop Support Technician (226 Days)

Dallas Independent School District; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The Dallas Independent School District seeks a dedicated IT Support Specialist to ensure the seamless operation of technology across schools. This role involves troubleshooting hardware and software issues, supporting users, and providing training to staff members. Applicants should have a high school diploma, relevant certifications, and strong communication skills to assist in a dynamic educational environment.

Qualifications

• One-year experience in IT support services required.
• Knowledge in troubleshooting operating system and hardware issues.
• Strong customer service and communication skills.

Responsibilities

• Ensure smooth operation of technology for schools.
• Troubleshoot and repair hardware and software products.
• Train staff and support technology during special events.

Skills

Troubleshooting

Customer Service

Verbal Communication

Written Communication

Education

Accredited High School Diploma or equivalent

A+ certification

ITIL V3 certification

Tools

Microsoft Office Suite

Chrome OS

Google Applications for Education

Mac OS

Microsoft Operating Systems

Job description

Job Description

Description

• Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
• Support campus-based technology users
• Escalate system disruptions of campus technology services to appropriate technology tier II department
• Train campus principals, teachers, and staff as required
• Support special events at campus and other district locations
• Support computers, mobile devices, digital A/V equipment and peripherals
• Support instructional software applications
• Support quality control on vendor projects
• Attend training and meetings as required
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by Client Solution Department and/or supervisor
• Follow all rules, regulations, and policies of DISD

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ certification and ITIL V3 certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.
• Excellent customer service skills.