Support Technician, Fulfillment Center (226 Days)

Dallas Independent School District; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established educational institution is seeking a dedicated technical support specialist to manage device orders and inventory. In this role, you will be responsible for ensuring that devices are properly configured and maintained for students and teachers, while also troubleshooting any technical issues that arise. Your expertise in various operating systems and applications will be crucial in providing seamless support. Join a team that values communication and technical proficiency, and contribute to enhancing the educational experience through effective technology management.

Qualifications

• High School Diploma required, with one year of technical experience.
• A+ and ITIL V3 Certification preferred.

Responsibilities

• Fulfill device orders and maintain inventory of technology parts.
• Perform device setup, configuration, and repairs for students and teachers.

Skills

Troubleshooting

Communication Skills

Technical Support

Inventory Management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Google Sheets

ServiceNow

Windows OS

macOS

Chrome OS

iPadOS

Job description

Job Description

Description

• Fulfill daily device and peripheral orders received from ServiceNow application.
• Receive, quality check, and account for all received device shipments.
• Maintain daily inventory of all deployed and incoming devices and peripherals.
• Data wipe, reimage, disinfect and clean all returned devices and peripherals (Windows, Chrome OS, macOS, iPadOS).
• Enroll all devices into applicable database for tracking.
• Reset and configure devices for students and teachers.
• Assess and repair district devices and properly dispose of all non-repairable district devices.
• Process device warranty repairs.
• Organize and maintain inventory of district technology parts room.
• Perform and manage all onsite district device deployment.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. equivalency), plus one year of technical experience.
• A+ and ITIL V3 Certification preferred.
• Knowledgeable in Microsoft office applications and Google sheets.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues, and technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.