Support Technician, Fulfillment Center (226 Days)

Dallas Independent School District; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to manage device inventory and repairs. In this role, you will handle daily orders, perform quality checks, and ensure all devices are properly configured for students and teachers. Your expertise in troubleshooting and communication will be essential as you assist in maintaining a seamless technology experience within the district. If you are passionate about technology and education, this opportunity allows you to contribute significantly to the learning environment by ensuring all devices are functioning optimally.

Qualifications

• High School Diploma plus 1 year of technical experience required.
• A+ and ITIL V3 Certification preferred.

Responsibilities

• Manage daily device orders and maintain inventory of devices.
• Perform device quality checks, repairs, and configurations.

Skills

Troubleshooting

Communication Skills

Technical Support

Inventory Management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Google Sheets

ServiceNow

Mac OS

Windows

Chrome OS

Job description

Job Description

Description

• Fulfill daily device and peripheral orders received from ServiceNow application.
• Receive, quality check, and account for all received device shipments.
• Maintain daily inventory of all deployed and incoming devices and peripherals.
• Data wipe, reimage, disinfect and clean all returned devices and peripherals (Windows, Chrome OS, macOS, iPadOS).
• Enroll all devices into applicable database for tracking.
• Reset and configure devices for students and teachers.
• Assess and repair district devices and properly dispose of all non-repairable district devices.
• Process device warranty repairs.
• Organize and maintain inventory of district technology parts room.
• Perform and manage all onsite district device deployment.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. equivalency), plus one year of technical experience.
• A+ and ITIL V3 Certification preferred.
• Knowledgeable in Microsoft office applications and Google sheets.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues, and technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.