Desktop Support Technician (226 Days)

Dallas Independent School District; Dallas (TX); On-site; USD 41,000 - 51,000; Full time

Job summary

A leading educational institution is seeking a Desktop Support Technician to ensure the smooth operation of technology across schools and administration offices. This role involves troubleshooting hardware and software issues, supporting technology users, and training staff. Candidates should possess an accredited High School Diploma, A+ certification, and strong communication skills.

Qualifications

• One year experience in Information Technology support services.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Strong verbal and written communication skills.

Responsibilities

• Ensure smooth operation of technology for schools and administration offices.
• Support campus-based technology users.
• Train campus principals, teachers, and staff as required.

Skills

Troubleshooting

Customer Service

Communication

Technical Support

Education

Accredited High School Diploma or equivalent

A+ certification

ITIL V3 certification

Tools

Microsoft Operating Systems

Microsoft Office Suite

Office 365

Mac OS

IOS

Chrome OS

Job description

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• Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
• Support campus-based technology users
• Escalate system disruptions of campus technology services to appropriate technology tier II department
• Train campus principals, teachers, and staff as required
• Support special events at campus and other district locations
• Support computers, mobile devices, digital A/V equipment and peripherals
• Support instructional software applications
• Support quality control on vendor projects
• Attend training and meetings as required
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by Client Solution Department and/or supervisor
• Follow all rules, regulations, and policies of DISD
• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ certification and ITIL V3 certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.

• Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
• Support campus-based technology users
• Escalate system disruptions of campus technology services to appropriate technology tier II department
• Train campus principals, teachers, and staff as required
• Support special events at campus and other district locations
• Support computers, mobile devices, digital A/V equipment and peripherals
• Support instructional software applications
• Support quality control on vendor projects
• Attend training and meetings as required
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by Client Solution Department and/or supervisor
• Follow all rules, regulations, and policies of DISD
• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
• A+ certification and ITIL V3 certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.
• Excellent customer service skills.
  
  

Work Locations

Edtech-Enterprise Support Services

Job

Desktop Support Technician

Schedule

Full-time

Minimum Salary

41,512.00

Median Salary

50606.00

Job Posting

May 23, 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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