Customer Service Engineer

Worldwide TechServices; Chantilly (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Customer Service Engineer in Chantilly, Virginia. This intermediate role involves troubleshooting and repairing a variety of technology-based products in an end-user environment. Responsibilities include providing desk-side support, managing installations, and ensuring customer satisfaction. Candidates should possess technical school certification or relevant experience, along with strong communication skills and A+ certification. This position offers opportunities for growth within a supportive team.

Qualifications

• Typically requires technical school certification or equivalent of 2‑4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Understanding of ITIL methodologies.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Education

Technical school certification or equivalent of 2‑4 years of relevant experience

A+ certification

Tools

Knowledge of relevant software and hardware systems

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Education and Experience

Typically requires technical school certification or equivalent of 2‑4 years of relevant experience.

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer‑specific certifications or training as required

Skills

• Excellence in communication and customer‑facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.