Customer Service Engineer

Worldwide TechServices; Magna (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology services company in Utah is looking for a Customer Service Engineer. This intermediate role involves troubleshooting and repairing technology products in an end-user environment, providing vital support to VIP clients, and ensuring customer satisfaction. Candidates should have technical certification or 2-4 years of experience, preferably with A+ certification. Excellent communication skills and the ability to lift equipment are essential. Join a dynamic team focused on delivering outstanding service.

Qualifications

• Technical school certification or equivalent experience of 2-4 years.
• Maintain required OEM Certifications.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Perform troubleshooting and repair tasks in end-user environments.
• Provide support to client identified VIPs.
• Respond to change management requests for PC installation.

Skills

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions with minimal guidance

Ability to lift and move computer equipment up to 50 lbs

Basic repair kit ownership

Education

Technical school certification or equivalent experience (2-4 years)

A+ certification is desired

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Education and Experience

Typically requires technical school certification or equivalent of 2‑4 years of relevant experience.

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer‑specific certifications or training as required

Skills

• Excellence in communication and customer‑facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.