Desktop Support Technician (1152996)

The Judge Group; Vancouver (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

The Judge Group seeks a Customer Service Engineer in Vancouver, WA. This intermediate role focuses on repairing technology-based products in an end-user computing setting and delivering high-quality service.

Responsibilities include troubleshooting, client VIP support, IMAC tasks, desk-side service, and timely communication of status and estimates. Relevant IT knowledge and a technical certification are preferred.

Qualifications

• Technical school certification or the equivalent of 2-4 years of relevant experience.
• Maintain OEM certifications as directed by Management.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests with IMAC activities.
• Perform desk-side support and IMAC tasks.
• Maintain professional service standards at all times.
• Communicate repair status and time estimates to end users.

Skills

Troubleshooting

Technical support

ITIL basics

Education

Technical school certification or 2-4 years experience

Tools

Hardware knowledge

Software familiarity

Job description

Location: Vancouver, WA

Salary: $21.00 USD Hourly - $25.00 USD Hourly

Job Summary

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Benefits

• Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.