Desktop Support Technician (1152998)

The Judge Group; Springfield (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

The Judge Group is seeking a Customer Service Engineer in Springfield, OR to perform repair and maintenance tasks for a range of technology-based products in an end-user computing environment.

Responsibilities include troubleshooting PCs, desktops, laptops, tablets, and printers, supporting VIP clients, and handling IMAC activities while maintaining high customer service standards.

Qualifications

• Typical path includes technical school certification or 2–4 years of relevant experience.
• Maintain OEM certifications as directed by management.
• Knowledge of ITIL methodologies and relevant software/hardware systems.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment.
• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment, end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics.
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Skills

ITIL knowledge

A+ certification

Customer-specific certifications

Education

Technical school certification

ITIL certification

A+ certification

Job description

Location: Springfield, OR

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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Contact: [e-mail]