Desktop Support Technician

TEKsystems; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

TEKsystems is seeking a Desktop Support Technician to join their team in Westerville, OH. This role involves troubleshooting and providing technical support for various desktop devices within a medical center. The ideal candidate will have a strong background in customer service, experience with both MAC and PC products, as well as good knowledge of video conferencing technologies like MS Teams.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Time Off/Leave

Qualifications

• Experience with both MAC and PC systems.
• Strong soft skills required.
• Ability to work in environments such as patient rooms.

Responsibilities

• Identify and resolve desktop computing issues in a medical setting.
• Provide support for video and peripheral equipment.
• Communicate effectively with users.

Skills

Troubleshooting

Customer service

Technical support

Windows 10

Hardware

Deployment

Education

A+ certification

Job description

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Description

Responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at a medical center. This includes but is not limited to: PC’s, laptops, phones, scanners, printers, software, and handheld devices. Provides technical expertise, fault diagnosis, identification, isolation and resolution for video and peripheral equipment issues and deployments. Both positions will need knowledge and experience in Microsoft Teams. The 100% candidate will need knowledge and experience in Cisco Video, and basic Cisco VOIP programming as well. Individual must have very solid soft skills, experience supporting both Dell and Apple products is preferred; previous experience with Geek Squad or MAC Genius Bar or like experience is a plus.

Skills

Windows 10, Troubleshooting, Hardware, Customer service, Technical support, Deployment

Additional Skills & Qualifications

• Preference will be given to individuals who possess both MAC and PC experience and A+ certifications.
• Individual must have very solid soft skills
• Must be ok with being on feet all day long
• Will be entering into patient rooms and OR/ERs, need to be ok with blood
• Must be trainable and wiling to learn
• Prefer this person have experience with MS Teams (Connection troubleshooting, Microphone and Video aren't working, they can hear me but I can't hear them issues, etc.)
• Prefer experience over education
• Non-smoking campus
  
  
  

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $21.64 - $21.64/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Jun 26, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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