Computer Technician/ Network Administrator

Hampton University; Hampton (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Hampton University is seeking a Computer Technician/Network Administrator to manage client/server technologies and provide support for approximately 250 end-users. Responsibilities include systems administration, troubleshooting, and collaboration with faculty and staff to enhance the learning environment. Candidates should have 3+ years of experience with Windows and Mac systems, Windows Server administration, and possess a Bachelor’s degree in Computer Science or a related field. Preferred certifications and strong communication skills are also valued.

Qualifications

• Three or more years of supporting and troubleshooting Windows and Mac based clients.
• Experience supporting locally and network attached printers.
• Experience in Windows Server administration.

Responsibilities

• Perform end-user computer system administration and maintenance.
• Troubleshoot basic networking issues.
• Assist in the design of training and marketing materials.
• Collaborate with the Technology and Web Committee.
• Manage Organizational Unit in Active Directory.
• Support Learning Management System (Canvas).
• Provide technical support to Pharmacy faculty, staff, and students.
• Recommend and submit purchase requests for technology maintenance.

Skills

Supporting and troubleshooting Windows and Mac clients

Network attached printer support

Windows Server administration

Active Directory and group policy

Logical troubleshooting

Scripting and automation methods

HTML/CSS and web technologies

Microsoft Office 2016

Education

Bachelor’s degree in Computer Science or related field

Job description

Computer Technician/ Network Administrator in Hampton, VA 23668 | GovernmentJobs.com page has loaded.

$0.00 Semi-Monthly

Location

200 William R. Harvey Way, Hampton, VA 23668

This position is for an enthusiastic system administrator managing many of the Hampton University School of Pharmacy computer client and server-based technologies. This position is also responsible for recommending both short-term and long-term direction for the school’s technology needs and all aspects of systems administration (within the confines of the School of Pharmacy, under limitations set by the Center for Information Technology (CIT)) including applications, databases, and networks. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures. In addition, the individual will also be responsible for maintenance of all computers and associated technologies, including both hardware and software updates as applicable.

Examples of Duties

• Perform end-user computer system administration and maintenance
• Troubleshoot basic networking issues, elevate to the Networking division when required
• Assist in the design of training, marketing materials and departmental reports and with the facilitation of technology used to promote the teaching/learning environment with faculty, staff and students.
• Serve as a member of and work collaboratively with the Technology and Web Committee to maintain and update the school’s technology and website.
• Manage all objects in the school’s Organizational Unit in Active Directory to include shared folder and network printer access.
• Support the Learning Management System (using Canvas) for departmental use-in providing course and user support to faculty and students in addition to organizational communication to faculty, staff and students.
• Provide support for the administration of examinations and assessments across various platforms including Exam Master Online , ExamSoft , PCOA , and other testing platforms.
• Provide technical support to all Pharmacy faculty, staff, and students (approximately 250 end-users).
• Recommend and submit purchase requests for all technology, maintenance and upgrade plans. Main activities include maintaining relationships with computer resellers, technical support representatives, and tracking the shipping and receiving of new and/or replacement computer systems and parts.

Typical Qualifications

• Three or more years of supporting and troubleshooting Windows and Mac based clients
• Experience supporting locally, and network attached printers
• Experience in Windows Server administration
• Well versed in Active Directory and group policy
• Strong sense of logic and troubleshooting ability
• Familiarity with current scripting and automation methods
• Familiarity with HTML/CSS and other web-based technologies
• Strong proficiency with Microsoft Office 2016 Office suite

Supplemental Information

• Bachelor’s degree in Computer Science, Computer Information Systems, related engineering field, or equivalent training and/or experience
• Excellent communications and interpersonal skills
• Ability to work collaboratively within a team and independently on important projects
• PREFERRED: Current Windows Certification