Desktop Support Technician

Delphi-US, LLC - Peacemakers in the Talent War; Warwick (RI); On-site; USD 34,000 - 45,000; Part time

Job summary

Delphi-US - Peacemakers In The Talent War in Warwick, RI, seeks a Desktop Support Technician to provide hands-on end-user and endpoint support in a Microsoft-centric environment. You will troubleshoot incidents and fulfill service requests while supporting Windows 11, Microsoft 365, Azure Intune device management, and Active Directory.

Responsibilities include responding to IT requests via phone, email, and tickets, provisioning devices, deploying apps for Windows/iOS, managing Intune policies,

Qualifications

• Must have hands-on experience with Microsoft products and technologies.
• Experience supporting Windows 11 in an enterprise environment.
• Proficiency with Microsoft 365 (O365) and Azure Intune device management.
• Working knowledge of Active Directory.
• Experience troubleshooting Dell hardware and printing devices.

Responsibilities

• Respond to IT support requests via phone, email, ticketing systems, and in person.
• Troubleshoot and resolve hardware, software, OS, and device issues.
• Support end users across Windows 11, Microsoft 365, Active Directory, and Intune.
• Provision and configure new devices using Intune.
• Deploy applications for Windows and iOS devices.
• Create and maintain Intune device management policies.
• Diagnose and resolve Dell hardware issues.
• Install and troubleshoot local and network printers.

Skills

Windows 11

Microsoft 365

Azure Intune

Active Directory

Hardware troubleshooting

Device provisioning

Printer troubleshooting

Customer service

Hands-on hardware setup

Tools

Intune

Dell hardware

Job description

Desktop Support Technician | Location: Warwick, RI | Contract | Hourly Pay Range $25-$33

This Desktop Support Technician role provides hands‑on end-user and endpoint support across a broad range of IT systems, devices, and applications. You’ll troubleshoot incidents and fulfill service requests while supporting a Microsoft‑focused environment including Windows 11, Microsoft 365, Azure Intune device management, and Active Directory.

Key Responsibilities

• Respond to IT support requests via phone, email, ticketing systems, and in person.


• Troubleshoot and resolve hardware, software, operating system, and device-related issues.


• Support end users across Windows 11, Microsoft 365 (O365), Active Directory, and Microsoft Intune.


• Provision and configure new devices (PCs and iPhones) using Intune.


• Deploy and provision applications for Windows and iOS devices.


• Create, modify, and maintain Microsoft Intune device management policies.


• Diagnose and resolve issues involving Dell computers and related hardware.


• Install, configure, and troubleshoot local and network printers for end users.


• Unpack, transport, install, and configure hardware at user workstations/desks.


• Communicate technical issues and solutions clearly to both technical and non-technical users.


• Partner with technical support staff and cross‑functional teams to resolve incidents, problems, and service requests.


• Provide occasional audiovisual troubleshooting support for large conference/board rooms.

Required Qualifications

• Strong hands‑on experience with Microsoft products and technologies.


• Experience supporting Windows 11.


• Proficiency with Microsoft 365 (O365).


• Experience with Microsoft Intune and Azure-based device management.


• Working knowledge of Active Directory.


• Experience troubleshooting software applications and Dell hardware.


• Experience provisioning and configuring PCs and mobile devices.


• Ability to deploy applications and manage devices through Intune.


• Experience configuring and troubleshooting local and network printers.


• Strong customer service, communication, and problem-solving skills.


• Ability to perform hands‑on hardware setup (unpacking, installing equipment at user workstations).


• Ability to collaborate effectively with technical teams and end users.

Preferred Qualifications

• Scripting experience.


• SFTP experience.

About Delphi-US - Peacemakers In The Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.

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