Desktop Support Technician

TTI Consumer Power Tools, Inc.; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

TTI Techtronic Industries seeks an onsite Desktop Support Specialist to install, configure, and maintain company hardware, software, and operating systems. You will manage imaging for new devices, perform encryption and security configurations, and provide day-to-day support for all employees.

Responsibilities include DUO administration, incident queue management in ServiceNow, and assisting with software deployments and asset management.

Qualifications

• Associates degree in related field or 2 years of field experience.
• A+ Certification preferred.
• Knowledge of Windows operating systems and security practices.

Responsibilities

• Install and configure company hardware, software, and operating systems for new and existing users.
• Perform DUO administration for user authentication and device resets.
• Image laptops and set up for new hires and existing employees.
• Provide encryption keys and security configuration as required.
• Support, troubleshoot, and maintain hardware and software across the organization.
• Manage desktop software installations and updates; handle ServiceNow incident queue.

Job description

Job Description: ABOUT TTI Techtronic Industries is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floor Care for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction, and infrastructure industries. The Company is committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology. At TTI Anderson, our brands RYOBI and HART are recognized worldwide for their deep heritage and cordless product platforms of superior quality, outstanding performance, safety, productivity, and compelling innovation. *This position will be onsite M-F 8am - 5pm*

JOB SUMMARY

Install, configure and maintain company hardware, software, and operating systems.

RESPONSIBILITIES / SKILLS

• Configure and deploy hardware to new users and upgrade existing equipment when necessary.
• Perform DUO administration for users switching phones or needing resets.
• Perform laptop imaging and set up for new and existing employees
• Provide encryption keys to users as required
• Provide support and troubleshooting for all company hardware and software
• Install and configure desktop software
• Manage Desktop Support incident queue in Service Now completing or assigning tickets as necessary
• Update tasks with periodic problem status and resolution information
• Recommend equipment purchases as needed
• Perform asset management tasks as required
• Perform inventory of computer supplies as required
• Perform necessary Windows updates
• All other duties as assigned

EDUCATION AND EXPERIENCE

Education: Associates degree in related field or equal years of field experience 2 Years of Experience and A+ Certification Preferred Knowledge of specific systems or technologies / years or level of experience with each required

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at times and push a cart containing equipment. The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title.

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.