Desktop Support Technician

Talent Groups; Town of Middleton (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Talent Groups is seeking a skilled IT Support Technician to install, configure, maintain, and troubleshoot computer systems, peripherals, and AV equipment. The ideal candidate will bring hands-on IT infrastructure experience, networking knowledge, and basic cybersecurity awareness.

Requirements include at least 2 years in IT support and an Associate degree. Strong customer service and problem-solving skills are essential for delivering prompt, professional support across the organization.

Qualifications

• Minimum of 2 years of experience in IT support or desktop support.
• Associate degree in Computer Science, Computer Technology, or related field.
• Hands-on experience setting up, installing, configuring, repairing and maintaining computers and peripherals.
• Experience installing, configuring, and troubleshooting audio/visual equipment.
• Basic knowledge of LANs and WANs.
• Ability to implement cybersecurity policies and respond to emergencies.

Responsibilities

• Install, configure, maintain, and troubleshoot computer systems, peripherals, and AV equipment.
• Respond to technical emergencies and troubleshoot issues quickly and effectively.
• Support IT infrastructure hardware and user devices across the organization.

Skills

Customer service

Problem-solving

Communication skills

Education

Associate degree

Tools

Active Directory

Networking (LAN/WAN)

Cybersecurity basics

AV equipment troubleshooting

Job description

We are seeking a skilled and customer-focused IT Support Technician to install, configure, maintain, and troubleshoot computer systems, peripherals, and audio/visual equipment. The ideal candidate will have hands-on experience with IT infrastructure, networking, hardware support, and basic cybersecurity practices, along with strong problem-solving and customer service skills.

Required Qualifications

• Minimum of 2 years of experience in IT support, desktop support, or a related technical role.
• Associate degree in Computer Science, Computer Technology, or a related field.
• Hands-on experience setting up, installing, configuring, repairing, and maintaining computers and related peripherals.
• Experience installing, configuring, and troubleshooting audio/visual equipment.
• Basic knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Ability to implement and support IT infrastructure hardware.
• Ability to respond to technical emergencies, troubleshoot issues, and implement cybersecurity policies and procedures.
• Strong customer service, communication, and problem-solving skills.

Nice-to-Have Skills

• Knowledge of computer networking principles and protocols.
• Familiarity with digital audio recording equipment.
• Knowledge of Active Directory, including user account administration and access management.