Desktop Support Technician

TEKsystems; Tempe (AZ); On-site; USD 52,000 - 67,000; Full time

Job summary

TEKsystems is seeking a hands-on Desktop Support Technician for an all-onsite role in Tempe, AZ. You will address end-user needs, troubleshoot hardware/software, and support Windows 10/11, Microsoft 365, Teams, and OneDrive across a fast-paced environment.

The position involves workstation setups, peripherals, and conference room tech, with ServiceNow ticketing and local travel between sites. Shifts may include day, evening, overnight, and weekends.

Qualifications

• 2+ years of Desktop Support experience in a corporate environment.
• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Experience troubleshooting Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Familiarity with Active Directory and remote support tools such as Bomgar or RDP.
• Experience working within a ticketing platform, preferably ServiceNow.
• Strong customer service and communication skills.
• Ability to prioritize work, adapt quickly, and remain calm in a fast-paced environment.
• Comfortable working independently while also collaborating with a larger support team.

Responsibilities

• Provide white-glove IT support to end users in person, remotely, and through various support channels.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10 and Windows 11 environments, Microsoft 365 applications, Teams, OneDrive, and related technologies.
• Assist users with workstation setups, mobile devices, printers, peripherals, and conference room technology.
• Manage and update incidents, service requests, and tasks through ServiceNow.
• Partner closely with colleagues and business users to ensure issues are resolved efficiently and professionally.
• Support technology deployments, workstation refreshes, migrations, and integration activities related to the merger and acquisition effort.
• Escalate complex technical issues when appropriate and serve as a reliable point of contact throughout the resolution process.
• Identify opportunities to improve support processes and enhance the overall user experience.
• Travel locally between sites as needed to provide onsite support.

Skills

Desktop Support

Windows 10/11

Microsoft 365

Active Directory

Remote support

Customer service

Communication

Tools

Bomgar

RDP

ServiceNow

Job description

Desktop Support Technician (Onsite)

We're looking for a hands-on Desktop Support Technician to join a team supporting a large-scale merger and acquisition integration within a manufacturing and laboratory environment. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and thrives in a fast-paced setting where no two days are the same.

Important: This is a 100% onsite position. Due to the nature of the merger and acquisition project, the duration of the assignment is currently unknown. We're looking for individuals who are comfortable with change, adaptable to business needs, and flexible with scheduling. While you'll work 40 hours per week, shifts may occur during the day, overnight, or on weekends depending on project requirements.

What You'll Be Doing

• Provide white-glove IT support to end users in person, remotely, and through various support channels.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10 and Windows 11 environments, Microsoft 365 applications, Teams, OneDrive, and related technologies.
• Assist users with workstation setups, mobile devices, printers, peripherals, and conference room technology.
• Manage and update incidents, service requests, and tasks through ServiceNow.
• Partner closely with colleagues and business users to ensure issues are resolved efficiently and professionally.
• Support technology deployments, workstation refreshes, migrations, and integration activities related to the merger and acquisition effort.
• Escalate complex technical issues when appropriate and serve as a reliable point of contact throughout the resolution process.
• Identify opportunities to improve support processes and enhance the overall user experience.
• Travel locally between sites as needed to provide onsite support.

What We're Looking For

Required Qualifications

• 2+ years of Desktop Support experience in a corporate environment.
• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Experience troubleshooting Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Familiarity with Active Directory and remote support tools such as Bomgar or RDP.
• Experience working within a ticketing platform, preferably ServiceNow.
• Strong customer service and communication skills.
• Ability to prioritize work, adapt quickly, and remain calm in a fast-paced environment.
• Comfortable working independently while also collaborating with a larger support team.

Nice to Have

• Experience supporting manufacturing environments.
• Previous involvement in merger and acquisition (M&A) technology projects.
• Experience supporting laboratory or pharmaceutical environments.
• Exposure to BitLocker, McAfee encryption, and MacOS support.

Why Join?

This is a unique opportunity to be part of a high-visibility technology transformation effort. You'll gain exposure to large-scale integrations, work with a variety of technologies, and play a key role in helping end users navigate organizational change.

Schedule Expectations

• 100% onsite
• 40 hours per week
• Must be open to:
• Day shifts
• Evening shifts
• Overnight shifts
• Weekend schedules

Flexibility is essential, as shift assignments may change based on project and business

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.