Part-Time Support Technician

CloudCover; Doylestown (Bucks County); On-site; USD 28,000 - 34,000; Part time

Job summary

CloudCover has a Part‑Time Support Technician position for a 6 month, 100% onsite assignment located in Doylestown, PA. This role requires working a full 8-hour day each Monday starting at 8 AM, with potential hours growing as the organization expands.

Responsibilities emphasize on-site hardware and software troubleshooting in server and Zoom rooms, including unplugging and reconnecting equipment, combined with strong customer service skills for a fast-paced environment.

Qualifications

• 3 years professional experience.
• Software troubleshooting background in a Microsoft environment.
• Hardware troubleshooting background on desktops, laptops and tablets.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite hardware and software troubleshooting in a Microsoft environment.
• Assist with server room and Zoom room setup and maintenance, including plugging/unplugging equipment.
• Deliver strong customer service and clear communication with the client.

Skills

Software troubleshooting

Microsoft environment

Hardware troubleshooting

Customer service

Job description

About CloudCover

CloudCover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1-L3 engineers, OEM subject-matter experts, and a global field service network, CloudCover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third-party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI-enabled proactive monitoring. A SOC 2-certified organization with 24/7 global support, CloudCover enables partners to deliver white-labeled, enterprise-grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it.

Job Description:

CloudCover has a customer seeking a Part‑Time Support Technician for a 6 month 100% onsite position located in Doylestown, PA. This would be working a full (8) hour day each Monday starting at 8AM with the possibility of hours growing based on the growth of the organization. This would be standard onsite support but the client highlighted that specific experience and comfort with unplugging and plugging things back in in server room and zoom room support.

Qualifications:

• 3 years professional experience.
• Software troubleshooting background in a Microsoft environment
• Hardware troubleshooting background on desktops, laptops and tablets
• Excellent communication and customer service skills.