Desktop Support Technician

F2Onsite; Seattle (WA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to join their team. In this intermediate role, you will be responsible for troubleshooting and repairing various technology products in an end-user computing environment. Your expertise will ensure smooth operations as you assist clients and provide exceptional customer service. This position requires a proactive approach, excellent communication skills, and the ability to perform under pressure. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in desktop support and PC setups.
• Technical school certification or equivalent experience required.

Responsibilities

• Perform troubleshooting and repair for PCs, laptops, and printers.
• Provide desk-side support and install new PC equipment.
• Communicate repair status and meet customer service metrics.

Skills

Communication Skills

Customer Service Skills

Technical Troubleshooting

PC Setup and Migrations

Inventory Management

Ability to Lift 50 lbs

Education

Technical School Certification

1-2 Years Relevant Experience

Tools

Basic Repair Kit

Job description

• Start Date - ASAP - assignment projected to run through August 2025
• Monday-Friday - 40 hrs. - 8am-5pm
• Minimum 2-3 years of experience
• Must be ok with local travel and able to work independently
• Will need to travel to Silverdale, WA on occassion. There is mileage reimbursement provided from main location.
• Must have a vehicle and proof of insurance.
• Technician must have experience with deployments of devices, PC setups and migrations.
• Technician will also assist with boxing up old equipment and doing inventory on site.
  
  

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
  
  

Requirements

Education and Experience:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required
  
  

Skills

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended
  
  

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.