Desktop Support Technician

Summit Group Solutions; Redmond (WA); On-site; USD 44,000 - 60,000; Full time

Job summary

Join a mission-driven organization as a Desktop Support Technician, where you'll provide essential technical support to ensure staff have reliable access to technology. This role involves deploying devices, troubleshooting issues, and maintaining hardware across senior living facilities. If you thrive in a fast-paced, user-facing environment and are passionate about tech support, this is the opportunity for you. You'll be part of a collaborative culture that values compassion and service, making a real difference in the lives of residents and staff alike.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Program with Company Match

Employee Assistance Program

Long-term Disability Insurance

Qualifications

• 2+ years of experience in desktop support or IT field services.
• Proficiency with Microsoft Office 365 and Windows environments.

Responsibilities

• Perform deployment and configuration of desktops and laptops.
• Diagnose and resolve hardware and software issues.

Skills

Microsoft Office 365

Windows 10/11

Active Directory

Hardware Troubleshooting

Communication Skills

Education

CompTIA A+

Microsoft Certifications

Tools

A/V Support

BI/Analytics Tools

Job description

Direct message the job poster from Summit Group Solutions

Director of Recruiting Operations | Global Talent Acquisition Leader | Data Driven Results | Servant Leadership

Location: Redmond, WA

Job Type: Contract/Contract-to-hire

Department: IT Support

Reports To: IT Manager / IT Director/VP/CIO

Position Summary

We’re seeking a hands-on, customer-focused Desktop/Laptop Support Technician to join our IT team in providing deployment, break/fix, and technical support services across our senior living facilities. You’ll play a key role in ensuring our staff and operations teams have reliable access to the technology they need—whether that’s provisioning devices, troubleshooting issues, or supporting upgrades.

This is an on-site position ideal for someone who thrives in a user-facing, fast-paced environment and enjoys supporting a meaningful mission of care and community.

Key Responsibilities

• Perform deployment, imaging, and configuration of desktops, laptops, and peripheral equipment for new hires and hardware refreshes.
• Diagnose and resolve hardware and software issues (break/fix), escalating to vendors or senior staff when necessary.
• Provide Tier 1/Tier 2 support for MS Office 365 applications, Windows 10/11, and common desktop software.
• Maintain and update Active Directory objects, including user accounts, groups, and device records.
• Assist with mobile device setup and support.
• Maintain inventory and documentation of hardware assets and deployment activities.
• Provide in-person and remote support to users across multiple sites, ensuring prompt issue resolution and exceptional customer service.
• Support A/V setups for meetings, presentations, and events.
• Collaborate with IT leadership on continuous improvement efforts and project-based work (e.g., system rollouts, software upgrades).
• Offer guidance and informal mentoring to junior techs or interns as needed.

Required Qualifications

• 2+ years of experience in a desktop support or IT field services role.
• Proficiency with Microsoft Office 365 and Windows desktop environments.
• Experience with Active Directory for user/device management.
• Familiarity with hardware troubleshooting and repair (laptops, desktops, printers).
• Excellent communication and interpersonal skills, especially with non-technical users.

Preferred Qualifications:

• Experience working in healthcare, senior living, or similar regulated environments.
• Exposure to BI/Analytics tools (e.g., Power BI).
• Familiarity with A/V support and meeting technology setups.
• Experience mentoring or training other technicians or interns.
• CompTIA A+, Microsoft certifications, or similar industry credentials.

Why Join Us?

We’re more than just an IT team—we’re part of a mission-driven organization supporting the well-being and dignity of our residents and staff. If you’re passionate about solving problems, providing top-notch tech support, and being part of a compassionate and collaborative culture, we’d love to hear from you.

Compensation:

The compensation range for this position is $22.00/hr. - $30.00/hr. (approx. $44,000 - $60,000 annualized). Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.

Medical, Dental, Vision, Hearing, Employee Assistance Program, Life, AD&D, and Long-term Disability Insurance, Retirement program with a 3% company match (no vesting limitation).

- EEO Employer

- E-Verify Employer

This is an initial 6 month contract role with possible extension and a high probability for conversion to FTE for interested individuals.

Location: Onsite in Redmond, WA required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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