Desktop Support Technician

TEKsystems; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Level Desktop Support Technician to join their technical support services team. This role involves providing onsite support at the company's secondary headquarters and traveling to remote locations. The ideal candidate will excel in a fast-paced environment, delivering exceptional customer service while managing technical challenges. With a focus on autonomy and internal advancement, this opportunity offers a chance to work with a diverse team in a dynamic setting. If you're passionate about technology and enjoy hands-on problem-solving, this position is perfect for you.

Benefits

Medical, dental & vision insurance

401(k) with pre-tax and Roth options

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Employee Assistance Program

PTO, Vacation, Sick Leave

Transportation benefits

Qualifications

• Experience providing onsite technical support in a Windows environment.
• Ability to support executives and set up conference calls.

Responsibilities

• Provide technical support for hardware and software in a Windows environment.
• Perform new user setups and installations of desktops and mobile devices.

Skills

Windows 10/11 Support

Google Suite/Google Meet

Customer Service

Technical Support

Cabling Infrastructure

Active Directory

Job description

Job Title: Desktop Support Technician

Pay: $30-40/hr

Duration: 6 month contract-to-hire

Workplace Type: On-site with some travel

Location: San Antonio, TX 78230

Approximate Start Date: May 18, 2025

Description

A Fortune 500 company and leader in the mining/construction industry is seeking a Senior Level Desktop Support Technician for their technical support services organization. The candidate will serve as the sole Desktop Support specialist at the company's secondary headquarters in San Antonio, TX.

Responsibilities include

1. Providing technical support in a Windows 10/11 environment.
2. Supporting executives, setting up conference calls and meetings (experience with Google Meet or Teams required).
3. Performing new user setups, installations, and configurations of desktops/laptops, printers, mobile devices, etc.
4. Handling IMAC work, including cabling and connectivity.
5. Acting as the primary backup to field technicians supporting remote sites within a couple of hours' radius, often outdoors (e.g., quarries, mines, sales yards), supporting various technologies.

Top Skills Required

• Onsite/hands-on technical support for hardware and software (Windows, Google Suite/Google Meet).
• Travel to remote locations for technical support, including cabling infrastructure.
• Excellent customer service, especially at the executive level.

Enterprise Skills

Troubleshooting, Imaging, Active Directory, Customer Service, Technical Support, Desktop Troubleshooting, Deployment, Hardware, Windows 10, Printers, Cabling, Desktop Hardware, Installation.

Additional Skills & Qualifications

This onsite role requires travel to remote sites, with access to a company vehicle during travel. Business casual attire is required. Must be willing to submit to pre-employment background and drug screenings.

Employee Value Proposition

The company is a large, stable organization growing primarily through acquisitions. They promote autonomy and internal advancement.

Work Environment

Secondary headquarters in an office environment with executives and remote outdoor/construction sites, supporting a higher percentage of 'blue collar' workers.

Business Challenge

Providing onsite support at two major TX locations to ensure end users can perform their jobs effectively.

Pay and Benefits

The pay range is $30.00 - $40.00/hr. Eligibility for benefits depends on job classification and employment length, and benefits may change. Available benefits include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• HSA
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Workplace Type

Fully onsite in San Antonio, TX.

Application Deadline

May 19, 2025.

About TEKsystems

Leading provider of business and technology services, working with over 6,000 clients including 80% of the Fortune 500. We enable business transformation through strategy, design, execution, and operations.

TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or characteristic protected by law.