Desktop Support Technician

TEKsystems, Inc.; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to join their team in San Antonio, TX. This role involves providing essential technical support, maintaining IT hardware and software, and ensuring a seamless experience for users. You will be part of a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about technology and enjoy solving technical challenges, this is the perfect opportunity to advance your career while making a difference in a collaborative team setting.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 6+ months of Desktop Support experience required.
• Strong technical troubleshooting skills for IT hardware and software.

Responsibilities

• Install, maintain, and provide technical support for users.
• Perform hardware, software, and applications support and preventative maintenance.
• Respond to Service Desk requests and record incidents.

Skills

Desktop Support experience

Technical troubleshooting skills

Customer Service Mindset

Professional communication

Job description

NOTE:This is a 2 month project.

Required Skills:

• Desktop Support experience (6+ months)
• Technical troubleshooting skills relating to IT hardware and software support
• Customer Service Mindset
• The ability to communicate professionally in written and verbal form
• Ability to work on-site 5 days a week in San Antonio, TX

Duties, Functions and Responsibilities:

• Installs, maintains and provide technical support for users.
• Performs hardware, software, and applications support and preventative maintenance
• Performs end-to-end environment appropriate support utilizing best practices and documented procedures
• Works with customers and purchasing to identify solutions, and obtain quotes for those solutions.
• Responsible for inventory management and record keeping
• Develops, documents, publishes and provides communications
• Performs system administration functions
• Contributes to team dynamics and successes
• Records incidents and events information
• Diagnoses and resolves or escalates technical support
• Responds to Service Desk requests

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position is anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.