Desktop Support Technician

Motion Recruitment Partners LLC; Rutland (VT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician for a 3-month contract in Rutland, VT. The role involves troubleshooting and repairing computer systems and providing excellent customer service. Ideal candidates will have 2 years of support experience and solid IT skills.

Qualifications

• 2 years of related desktop and/or deskside support experience.
• Solid understanding of IT services and products.
• Excellent customer service skills.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems.
• Documents and maintains IT hardware and software systems.
• Escalates unresolved issues to higher support levels.

Skills

Customer service skills

Software troubleshooting

Hardware troubleshooting

Network troubleshooting

PC imaging and deployment

Education

A+ Certification

2 years of related experience

Job description

Our client is looking for a Desktop Support Technician for a 3-month contract in Rutland, VT 05759 .

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months
Required Skills & Experience

• 2 years of related desktop and/or deskside support experience
• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
• Excellent customer service skills
• A+ Certification is a plus

What You Will Be Doing

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.