Desktop Support Technician

eXcell; Rutland (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT staffing seeks a Desktop Support Technician for onsite support in Rutland, Vermont. The role involves troubleshooting hardware and software issues, supporting end-users, and working in a fast-paced, dynamic environment. Candidates should have 3 to 5+ years of experience and be comfortable providing in-person technical support.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays (up to 6 days annually)

Paid time off (minimum of 10 days annually)

Paid parental leave (minimum of 10 days annually)

Qualifications

• 3 to 5+ years in desktop support
• Experience in enterprise environments
• Ability to manage multiple projects

Responsibilities

• Provide end-user support and solve hardware/software issues.
• Install, configure, and maintain PCs and peripherals.
• Assist with network hardware troubleshooting.

Skills

Basic network troubleshooting

Customer service

Troubleshooting PC software

Hardware repair and testing

Asset management

Tools

ServiceNow Ticket System

Office 365

Windows 10

Job description

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance, and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Rutland, Vermont and provide end-user support. This technician will work the hours of Monday to Friday, 8:00am - 4:30pm EST, Occasional on-call to cover for vacations and late hour / weekend support.

Duties and Responsibilities:

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Site Leader in the execution of established processes and escalations

Skills and Qualifications:

• Minimum 3 to 5+ years of experience supporting PC Hardware and software
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required
• Ideally, experience supporting in an engineering and / or manufacturing enterprise environment
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• High energy candidates are desired given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Soft skills required
• Ability to work with strong personalities
• Understanding or work experience of server and network support within an enterprise to provide smart hands / feet support
• Must be dependable: both to get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leadership
• Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range:
The hourly rate for this position is between $20.75 - $25.60 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .