Desktop Support Technician – 2nd Shift

Kraft Kennedy, Inc.; Washington (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Kraft Kennedy is looking for a Desktop Support Technician to join their Support Practice Group. You will provide remote and onsite support to clients, addressing various technology issues. The role emphasizes a collaborative team environment, strong customer service skills, and offers competitive pay alongside an array of benefits. Ideal candidates will have technical skills in Windows environments and a passion for solving complex problems.

Benefits

Family oriented team environment

Medical, dental, and life insurance

401k with company match

Phone reimbursement

Paid holidays/vacation/sick days

Qualifications

• Experience supporting Windows Server and Exchange is preferred.
• Experience with server and network administration and software deployment.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to nationwide clients using standard connections.
• Assist client end users and IT staff with a range of computer issues.
• Escalate complex client issues and manage resolutions.

Skills

Customer service

Communication

Problem solving

Technical troubleshooting

Organization

Education

Bachelor’s Degree in IT or related field

3 years of related work experience

Tools

Windows Server

Exchange

MS Office

Virtualization

Storage systems

Job description

Job Details

Salary Range: Undisclosed

Description

Work alongside the best minds in technology.

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full time position of Desktop Support Technician.

The schedule is

• Thursday through Monday, 4:30 pm to 1:30am eastern

or

• Friday through Tuesday, 4:30pm to 1:30am eastern

(adjusted hours for other time zones)

You must be located in one these areas to be eligible for an interview.

NY,CT, IL, DC, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, DC, TX, VT, WA, OH, UT and NC, SC

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

· Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.

· Provide onsite assistance to clients on an as needed basis.

· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.

· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.

· Provide regional local on-site client support, as necessary.

Qualifications

· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.

· Strong customer service and communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up.

· Strong problem solving and technical troubleshooting skills.

· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.

· Some combined industry experience with Windows desktops.

· Virtualization and storage experience strongly preferred.

· MCSE and/or related technical certifications are strongly preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Compensation:

The base pay for this position has a salary of $60,000 – $70,000. The actual salary offer will consider a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Business casual dress code – Jeans on Fridays
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.