Desktop Support Technician

Aegistech; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Aegistech in New York City is seeking a Desktop Support specialist for an on-site, long-term consulting assignment with a global private equity firm.

Responsibilities include responding to incidents, gathering data from clients, troubleshooting hardware and software, imaging laptops, and asset management. You will support Office 365, Citrix, Bloomberg, and other financial apps.

Qualifications

• 3+ years’ experience providing technical support in the financial sector.
• Experience with Office 365, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and financial applications.
• Strong analytical, problem-solving, and organizational skills.
• Willingness to take initiative and follow through on projects; ability to work with little direction.
• Excellent interpersonal skills with an ability to interact with personnel at all levels.

Responsibilities

• Respond to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well-documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and set up new hires.
• Asset management and tracking of devices and peripherals.
• Troubleshoot Mac OSX, iOS, Windows 10+, Citrix, and Microsoft O365

Skills

Analytical thinking

Problem solving

Organizational skills

Customer service

Communication

Time management

Tools

Office 365

Zoom

Bloomberg

Citrix

VPNs

Windows 10

Mac OSX

iOS

Job description

A Desktop Support job is available with our client, a global private equity firm. This is an on-site role, located in NYC. This is a long-term consulting assignment.

Responsibilities:

• Responding to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well-documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and set up new hires
• Asset management and tracking of devices and peripherals.
• Troubleshoot Mac OSX, iOS, Windows 10+, Citrix, and Microsoft O365

Qualifications:

• 3+ years’ experience providing technical support in the financial sector.
• Experience in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial applications. (Finance is a plus, not mandatory)
• Strong analytical, problem-solving, and organizational skills.
• Willingness to take initiative and to follow through on projects; ability to work with little direction.
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Assist users with Level 1 Citrix issues
• Ability to meet tight deadlines and work well under pressure.
• Excellent interpersonal skills with an ability to interact with personnel at all levels.