Service Desk Consultant

Aegistech; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Aegistech is seeking a Service Desk Support professional for an on-site, long-term consulting assignment in NYC. You will respond to incidents, gather data, troubleshoot hardware/software, and maintain assets across Windows, Mac OSX, iOS, and Office 365 environments.

The role requires 3+ years in financial tech support, strong analytical/problem-solving abilities, and familiarity with networking and Citrix basics. You will support users and help ensure smooth IT operations on-site.

Qualifications

• 3+ years’ experience providing technical support in the financial sector.
• Experience in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial applications.
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.

Responsibilities

• Responding to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well-documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and set up new hires
• Asset management and tracking of devices and peripherals.
• Troubleshoot Mac OSX, iOS, Windows 10, and Microsoft O365

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Tools

Office 365

Bloomberg

VPNs

Zoom

Job description

A Service Desk Support job is available with our client, a global private equity firm. This is an on-site role, located in NYC. This is a long-term consulting assignment.

Responsibilities:

• Responding to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well-documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and set up new hires
• Asset management and tracking of devices and peripherals.
• Troubleshoot Mac OSX, iOS, Windows 10, and Microsoft O365

Qualifications:

• 3+ years’ experience providing technical support in the financial sector.
• Experience in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial applications. (Finance is a plus, not mandatory)
• Strong analytical, problem-solving, and organizational skills.
• Willingness to take initiative and to follow through on projects; ability to work with little direction.
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Assist users with Level 1 Citrix issues
• Ability to meet tight deadlines and work well under pressure.
• Excellent interpersonal skills with an ability to interact with personnel at all levels.