Specialty Services Technician

STERIS Instrument Management Services - EMEA; Milwaukee (WI); Remote; USD 46,000 - 60,000; Full time

Job summary

Join a leading healthcare company as a Specialty Services Technician in Milwaukee, where you will provide on-site cleaning and maintenance services for hospital sterilizers. In this dynamic field service role, you will ensure customer satisfaction through effective communication and problem resolution, while requiring up to 75% travel. Candidates must possess a valid driver's license and be flexible with working hours.

Benefits

Extensive hands-on training

Career progression path

Medical, vision, and dental insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Business travel expenses covered

Qualifications

• At least 3 years of work experience, including 1 year of technical/service-related work.
• Valid driver’s license for travel.
• Experience in mechanical, electrical, plumbing, HVAC, or automotive fields.

Responsibilities

• Perform on-site sterilizer cleaning and simple maintenance.
• Communicate effectively with customers regarding service needs.
• Troubleshoot equipment issues and maintain service schedules.

Skills

Interpersonal skills

Problem-solving skills

Organizational skills

Customer communication

Education

High School Diploma or GED

Associates degree or related certifications

Job description

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Join to apply for the Specialty Services Technician role at STERIS Instrument Management Services - EMEA

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Specialty Services Technician

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team.

Important Note about Schedule/Travel: This is a field service role with very frequent travel, most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following states: Wisconsin

What you'll do as an Specialty Service Technician:

• You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
• You will communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
• You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
• You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
• You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.
  
  

The Experience, Skills and Abilities Needed:

Required:

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Customer service experience is also required.
• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
• Valid driver’s license.
• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 75% travel overnight.
• Demonstrated proficiency with basic computer skills, smart phone use, etc.
• Excellent interpersonal and Customer communication skills.
• Strong organizational and problem-solving skills
• Ability to work independently without supervision.
  
  

Preferred:

• Field Service experience.
  
  

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Extensive hands-on training and development
• Career progression path with growth and training opportunities
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance
  
  

Pay range for this opportunity is $46,112.50 - $59,675.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by

• 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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