Desktop Support Technician

firstPRO, Inc; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Onsite Desktop Technician to enhance their technical support team in Philadelphia. This hands-on contract-to-hire role requires expertise in both Mac and Windows environments, ensuring seamless endpoint deployment and reliable support. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a self-starting attitude. Join a dynamic team where your contributions will make a significant impact on the organization's technical landscape and help drive efficiency and compliance across all operations.

Benefits

Medical insurance

Vision insurance

Qualifications

• 3+ years of experience in desktop support or technician role.
• Strong knowledge of both Mac and Windows operating systems.

Responsibilities

• Provide on-site technical support for Mac and Windows systems.
• Troubleshoot hardware and software issues across devices.
• Support IT projects including upgrades and installations.

Skills

Desktop Support

Mac OS

Windows OS

Networking Knowledge

Problem-Solving

Communication Skills

Customer Service

Tools

Microsoft Teams

Zoom

Endpoint Deployment Tools

Job description

This range is provided by firstPRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

We’re seeking a proactive and skilled Onsite Desktop Technician to join our client's team in Philadelphia. This hands-on contract to hire role that will support both Mac and Windows environments, ensuring reliable technical support and endpoint deployment across the organization. The ideal candidate brings a strong technical foundation, excellent communication skills, and a self-starting attitude.

Key Responsibilities:

• Provide on-site technical support for both Mac OS and Windows systems
• Troubleshoot hardware and software issues, including desktops, laptops, and peripherals
• Perform system imaging and endpoint deployments
• Support basic networking tasks (e.g., routers, switches, wiring)
• Ensure compliance with security protocols and organizational policies
• Collaborate with internal teams using tools such as Microsoft Teams, Zoom, etc.
• Document technical solutions and maintain accurate records
• Support IT projects, including upgrades, rollouts, and installations

Required Skills & Experience:

• 3+ years of experience in a desktop support or technician role
• Proficiency with both Mac and Windows operating systems
• Experience with Dell and Mac hardware
• Familiarity with endpoint deployment tools and imaging processes
• Basic networking knowledge (e.g., IP, DNS, cabling, switching)
• Strong knowledge of collaboration tools (Teams, Zoom, etc.)
• Excellent problem-solving, communication, and customer service skills
• Ability to work independently and take initiative
• Experience working in environments with security and compliance requirements

Must-Haves:

• Non-smoker / No tobacco use (required for site policy compliance)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

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