Desktop Support Technician

Davita Inc.; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a skilled Desktop Support Technician in Madison, WI. This role focuses on providing exceptional support and troubleshooting for desktops and laptops while ensuring excellent customer service in a fast-paced environment. Ideal candidates will possess strong technical skills, including knowledge of Windows 11 and Microsoft Office 365, along with experience in IT support.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• Proven experience in desktop support or similar IT support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform hands-on repair, maintenance, and troubleshooting of hardware.
• Manage and resolve support tickets using the ServiceNow ticketing system.
• Provide excellent customer service and technical support to end-users.

Skills

Desktop Support

Windows 11

Microsoft Office 365

Hardware Diagnostics

ServiceNow

Microsoft Intune

Communication

Problem Solving

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

ServiceNow

Job description

*Description*
We are seeking a skilled and customer-focused Desktop Support Technician in Madison, WI. This role is ideal for someone who thrives in a fast-paced environment and is passionate about technology, troubleshooting, and delivering exceptional end-user support. You will play a key role in maintaining and supporting thousands of desktops, laptops, and peripheral devices across the organization.
*Key Responsibilities:*

* Perform hands-on repair, maintenance, and troubleshooting of desktops, laptops, and other PC hardware.
* Deploy and configure new PCs and laptops as part of the organization's hardware refresh cycle.
* Maintain accurate inventory records of IT assets and ensure proper documentation of all hardware movements.
* Decommission and recycle outdated equipment in accordance with company policies and environmental standards.
* Manage and resolve support tickets using the ServiceNow ticketing system, ensuring timely updates and closure.
* Collaborate with the Field Tech Manager to ensure adherence to IT policies, procedures, and best practices.
* Provide excellent customer service and technical support to end-users, both in-person and remotely.
* Assist with basic AV equipment setup and troubleshooting (experience in AV integration is a plus).
*Required Skills & Qualifications:*

* Proven experience in desktop support or a similar IT support role.
* Strong knowledge of Windows 11 and Microsoft Office 365.
* Familiarity with hardware diagnostics, repair, and replacement.
* Experience with IT asset management tools and practices.
* Proficiency in using ServiceNow or similar ticketing systems.
* Working knowledge of Microsoft Intune or other device management platforms.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and manage multiple priorities.
*Preferred Qualifications:*

* Experience with AV systems and integration.
* Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
*Pay and Benefits*
The pay range for this position is $29.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Madison,WI.
*Application Deadline*
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.