Field System Admin - SMIT (Printer Technician) - Onsite - Stennis, MS

CDW; Louisiana (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field System Administrator, where your IT skills will drive impactful technological change. In this dynamic role, you will provide essential support for Print devices and Video Teleconferencing equipment, ensuring smooth operations across various locations. Collaborate with clients and vendors to troubleshoot complex issues while maintaining strong relationships and managing performance metrics. With a commitment to innovation and excellence, this position offers you the opportunity to lead best practices and contribute to a vibrant work culture. If you're ready to make a difference, this is the place for you!

Qualifications

• 3+ years of experience with OEM or third-party printer repair services.
• Security+ Certification and technical certifications such as ITIL, A+, Network+.

Responsibilities

• Provide support for Print devices and Video Teleconferencing (VTC) equipment.
• Lead and troubleshoot complex Print and VTC projects across locations.
• Manage escalated issues and ensure SLA compliance.

Skills

Printer Repair Services

Effective Communication

Problem Solving

Inventory Management

Education

High School Diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Microsoft Access

SQL

Adobe Creative Suite

Job description

Job Description: Field System Administrator – Print

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of our work culture. We support our customers and each other, forging a path forward with dedication. We are proud to share our story and Make Amazing Happen at CDW.

Service Management, Integration, and Transport (SMIT) is one of the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats worldwide. The SMIT contractor provides enterprise services including transport, datacenter, network operations, service desk, cybersecurity, and managed services, supporting the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net). CDW-G supports the SMIT contractor across several service areas.

Bring your IT talents to CDW-G, where you can impact meaningful technological change, inspired by our mission and excited about your future. As a Fortune 200 leader, we drive innovation across industries.

Responsibilities

1. Provide support for Print devices and Video Teleconferencing (VTC) equipment in an enterprise environment, including configuration, testing, troubleshooting (onsite and remote), and proactive management of service tickets.
2. Lead and troubleshoot complex Print and VTC projects involving multiple devices across various locations.
3. Coordinate remote implementation and troubleshooting efforts.
4. Act as a liaison with clients and vendors on administrative and technical matters.
5. Interpret client needs and work towards effective resolutions.
6. Manage escalated issues, communicate with customers and management, and update service tickets promptly.
7. Work with leadership on inventory management, including stock levels and reorder points.
8. Communicate service offerings and performance expectations clearly.
9. Provide documentation from third-party agreements as needed.
10. Advise clients on hardware or software changes due to incompatibilities or non-standard configurations.
11. Collaborate with vendors, clients, and leadership to develop strategies.
12. Ensure SLA compliance by managing performance metrics.
13. Maintain strong customer and partner relationships.
14. Lead the development of best practices within the team.

Minimum Qualifications

• Security+ Certification
• High School Diploma or equivalent
• At least 3 years of experience with OEM or third-party printer repair services
• Understanding of physical hardware components
• Ability to manage multiple priorities and adapt to changing needs
• Effective verbal and written communication skills, capable of explaining technical details to non-technical audiences
• Proficiency in creating detailed reports and manuals

Preferred Qualifications

• Additional 3+ years of experience in printer repair services
• Printer Certifications (HP, Xerox)
• Technical certifications such as ITIL, A+, Network+
• Bachelor’s degree or equivalent experience
• Knowledge of print service offerings
• Experience with Adobe Creative Suite
• Proficiency in Microsoft Access and SQL

Pay range: $28.85/hr - $33.65/hr depending on experience, plus an additional $4.93/hr health and welfare allowance. Benefits overview available at https://cdw.benefit-info.com/.

CDW is an equal opportunity employer, committed to diversity and inclusion in the workplace.