Desktop Support Technician

TEKsystems; Knoxville (TN); On-site; USD 32,000 - 34,000; Full time

Job summary

TEKsystems is seeking an IT Desktop Support contractor in Knoxville, TN to rapidly address a backlog of laptop imaging, deployment and end-user support. You will stage, image and deploy devices using Autopilot and Intune, connect to network, troubleshoot Windows desktops and assist with software installation for hospital staff.

This onsite role is contract-based with a pay range of $23.00–$25.00 per hour. The team handles a high-volume wave of device deliveries and ongoing support tasks,

Qualifications

• Experience supporting Windows desktops/laptops in an enterprise environment preferred
• Exposure to Microsoft Autopilot and/or Intune strongly preferred
• Understanding of structured enterprise imaging/provisioning processes
• Strong technical aptitude and ability to learn documented processes quickly
• Basic hardware and software troubleshooting skills
• Strong customer service and verbal communication skills
• Ability to independently follow technical documentation and procedures

Responsibilities

• Stage, image and deploy new laptops/desktops utilizing Microsoft Autopilot and Intune
• Connect devices to the network and execute documented imaging/provisioning procedures
• Complete required BIOS/staging changes prior to device provisioning
• Install Required Applications Through Company Portal
• Deliver and physically set up equipment for hospital employees
• Assist employees with initial login and device setup
• Perform basic Windows desktop troubleshooting
• Assist with software installation and configuration
• Support printers and peripherals as needed
• Work desktop incident/service tickets where appropriate
• Potentially assist users with Microsoft Authenticator/MFA troubleshooting
• Provide professional in-person technical support throughout the hospital
• Escalate issues appropriately while maintaining ownership of the customer experience

Skills

Desktop

Imaging

Technical support

Customer service

Hardware

Troubleshooting

Intune

Autopilot

Tools

Intune

Autopilot

Job description

Description

IT team to provide short-term support addressing a significant backlog of desktop deployments, device setup and end-user support.
Approximately 200+ devices expected to arrive between now and Thanksgiving, in addition to existing backordered equipment, 16 Howard Medical carts, Apple/Mac replacements for Marketing, and the team's normal desktop support workload.

Primary Responsibilities Will Include

• Stage, image and deploy new laptops/desktops utilizing Microsoft Autopilot and Intune


• Connect devices to the network and execute documented imaging/provisioning procedures


• Complete required BIOS/staging changes prior to device provisioning


• Install Required Applications Through Company Portal


• Deliver and physically set up equipment for hospital employees


• Assist employees with initial login and device setup


• Perform basic Windows desktop troubleshooting


• Assist with software installation and configuration


• Support printers and peripherals as needed


• Work desktop incident/service tickets where appropriate


• Potentially assist users with Microsoft Authenticator/MFA troubleshooting


• Provide professional in-person technical support throughout the hospital


• Escalate issues appropriately while maintaining ownership of the customer experience

Skills

• Desktop


• Imaging


• Technical support


• Customer service


• Hardware


• Troubleshooting


• Support


• intune


• autopilot

Top Skills Details

• Desktop


• Imaging


• Technical support


• Customer service


• Hardware


• Troubleshooting


• Support


• intune


• autopilot

Additional Skills & Qualifications

• Experience supporting Windows desktops/laptops in an enterprise environment preferred


• Exposure to Microsoft Autopilot and/or Intune strongly preferred


• Understanding of structured enterprise imaging/provisioning processes


• Strong technical aptitude and ability to learn documented processes quickly


• Basic hardware and software troubleshooting skills


• Strong customer service and verbal communication skills


• Ability to independently follow technical documentation and procedures

Job Type & Location

This is a Contract position based out of Knoxville, TN.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 24, 2026.

Workplace Type

This is a fully onsite position in Knoxville,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.