Desktop Support Technician

InstantServe LLC; Jackson (MS); Hybrid; USD 38,000 - 56,000; Full time

Job summary

InstantServe LLC in the United States is seeking an IT Support Specialist to deliver on-site and remote end-user assistance, repair devices, install OS and office apps, and manage onboarding tasks.

The role requires strong communication, 1–4 years experience, and knowledge of Windows 10/11, AD/Azure, Office 365, and basic networking; CompTIA credentials are a plus.

Qualifications

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience.
• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
• Strong communication, patience, customer service mindset, and problem-solving abilities.

Responsibilities

• Provides a full range of on-site and remote end-user support for the client network.
• Repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update operating systems and office applications.
• Respond to help desk requests via phone, chat, or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex or network-wide issues to senior system or network administrators.

Skills

Windows 10/11

Azure/Active Directory

Office 365

Troubleshooting

Customer service

Networking basics

Ticketing systems

Education

Associate's/Bachelor's degree in Information Technology or Computer Science

Job description

Provides a full range of on-site and remote end-user support for the client network.

Repair desktop PCs, laptops, printers, monitors, and mobile devices.

Install, configure, and update operating systems and office applications.

Respond to help desk requests via phone, chat, or in person.

Log, track, and resolve issues using ticketing systems.

Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.

Maintain inventory records for hardware, software licenses, and IT supplies.

Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.

1 to 4 years of relevant IT support or service desk experience.

Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred skills/experience

CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Must Have Required Skills:

Microsoft Windows 11 (3-5 years Required)

Azure/Active Directory (3-5 years Preferred)