Desktop Support Technician

Applicable Limited; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician in Irving, Texas, to provide exceptional client services. The role involves handling technical support including installation, troubleshooting, and maintenance of desktops, with a strong focus on customer service. Candidates should have over 3 years of experience and relevant technical qualifications.

Qualifications

• 3+ years desktop/technical Windows support experience.
• Excellent verbal and written communication skills with emphasis on customer service.
• Physically able to lift and move technology hardware.

Responsibilities

• Responsible for on-site and/or remote installation, troubleshooting, and repair of desktops.
• Provide technical support and incident management service desk functions.
• Reviews, troubleshoots, and approves operational quality of desktop equipment.

Skills

Windows troubleshooting

Customer service

Technical support

Education

A+ certification or equivalent skills

Tools

ServiceNow ticketing system

Office 365

Job description

Req ID:325876

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Irving, Texas (US-TX), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working daily at a client site.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows.

Basic Qualifications:

• 3+ years desktop/technical Windows support experience

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours.
• Must have reliable transportation to go to the client's local branch offices.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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